Associate Director Learning & Development

Role Summary:

As the Zonal L&D Leader, he/she will lead the North Zone L&D function, partnering with business leaders, HR teams, and key stakeholders to identify capability gaps, design and implement impactful learning solutions, and drive measurable business outcomes.

The role requires a strategic learning leader with strong business acumen, a technology-driven mindset, and a proven ability to demonstrate the ROI and business impact of learning initiatives.

Key Responsibilities:

• Partner with North Zone leadership, HR, and business stakeholders to identify learning needs and build capability development strategies.

• Liaise closely with Zone Leaders and business stakeholders to drive capability-building initiatives aligned with business priorities.

• Understand business challenges and translate them into targeted learning interventions that drive performance improvement.

• Design, deploy, and evaluate leadership, behavioural, functional, and future-skills learning programs.

• Drive thought leadership in learning design, organizational capability building, and employee development.

• Measure training effectiveness and demonstrate business impact through analytics, ROI, and performance metrics.

• Present learning insights, dashboards, and impact analysis to senior stakeholders. • Develop frameworks to assess learning effectiveness and ensure learning initiatives deliver tangible business outcomes.

• Lead and mentor a team of L&D professionals, ensuring high-quality program delivery and execution.

• Develop and implement innovative learning solutions leveraging technology and digital learning platforms.

• Drive learning initiatives focused on emerging technologies, AI, automation, and future-ready workforce capabilities.

• Promote a strong learning culture and continuous improvement mindset across the region. Key

Qualifications

• Experience leading an L&D function, geography, business unit, or large-scale capability-building initiatives.

• Experience driving organization-wide learning initiatives and capability-building programs.

• Demonstrated experience in measuring learning effectiveness, business impact, and ROI.

• Strong understanding of business operations with the ability to diagnose business problems and design learning-led solutions.

• Proven ability to use data and analytics to evaluate learning outcomes and influence decision making.

• Good understanding of emerging technologies such as AI, RPA, Automation, and Digital Transformation.

• Exposure to technology-enabled learning solutions and digital learning platforms is preferred.

• Relevant Learning & Development certifications preferred.

• Experience within BPO/BPM/ITES organizations preferred.