Associate Director, Operations

Marketing Statement NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities Purpose of Position:

Under general supervision of an operational director, directs, administers and coordinates the systematic review and evaluation of operational activities of health care setting programs across the System to ensure optimal utilization of human and material resources. Prepares recommendations and plans for effective utilization, implementation and coordination of operating and support staff activities and the System’s strategic goals and objectives.

Examples Of Typical Tasks

• Plans, develops and designs appropriate mechanisms for organizational program review and evaluation of operating activities and resource utilization.
• Directs evaluation studies and program audits by monitoring operating activities through on-site visits, data analysis and reporting and communicating with local health care setting and Central Office staff.
• Investigates operational inefficiencies and issues and obtains relevant data regarding the nature and scope of these problems through visiting Executive Directors/Chief Executive Officers (CEOs) and other health care setting and Central Office staff.
• Makes recommendations for resolving operating problems and escalates to or liaises with appropriate Central Office departments to facilitate solutions.
• Participates in resolution of operational problems or those emerging in the implementation of new plans and programs by working with the various operational and central units to develop appropriate action(s) and disposition(s).
• Follows-up with health care settings regarding implementation activities by Central Office to ensure timely and effective response actions.
• Maintains liaison between operational units, health care settings and Central Office support services in expediting the implementation of operational improvements to maximize efficiency.
• Represents the System at meetings with other agencies of the City, State and Federal government, and with outside organizations and entities.
• Administers special programs and activities, as directed.
• Serves as on-call duty officer for operational issues on nights, weekends and holidays.
• Prepares comprehensive reports in conjunction with the above responsibilities.
• Performs related duties, as directed.

Minimum Qualifications

• A Master’s degree from an accredited college or university in Business Administration, Engineering or Social Sciences, Health Care Specialization, Physical Sciences or related discipline and four (4) years of progressively responsible administrative, managerial and/or consultative experience and background; or
• A Baccalaureate degree from an accredited college or university in disciplines, as listed in “1” above, and five (5) years of progressively responsible administrative, managerial and consultative experience and background; or
• A satisfactory equivalent combination of training, education and/or experience. However, all candidates must have a minimum of a Baccalaureate degree in disciplines, as listed in “1” above.

Department Preferences

• Ability to manage multiple projects simultaneous
• Ability to meet deadlines and manage up to help team stay on track
• Ability to work independently
• Strong interpersonal skills
• Strong oral and written communication skills
• Strong detail-oriented nature and ability to juggle multiple priorities at once
• Advanced skills in Microsoft Office applications including Excel, PowerPoint, and Word
• Five years of project or program management experience working within an integrated health system, health plan, patient safety organization, or population health organization

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