Associate Director – Operations

About the role

The Associate Director – Operations or Regional Manager at PRG is responsible and accountable for a region composed of multiple stores, ensuring financial profitability and seamless integration of operational strategies across the organization. The responsibilities are broad and strategic, with a focus on optimizing the efficiency, profitability, and customer experience in all stores.

Key responsibilities

• Develop and implement operational strategies to achieve business goals and enhance store performance
• Analyze market trends, customer preferences, and competitor activities to identify opportunities for improvement
• Oversee the performance of multiple store clusters, ensuring adherence to company policies, standards, and procedures
• Support cluster and store managers in achieving sales targets, profitability, and operational KPIs
• Conduct regular store visits to evaluate performance and address operational challenges
• Monitor budgets, control operational costs, and drive profitability across clusters
• Prepare and present financial reports, forecasts, and performance analysis to senior leadership
• Recruit, train, and mentor cluster managers and store leadership teams
• Foster a culture of collaboration, accountability, and excellence across all clusters
• Ensure a consistent and superior customer experience across all stores by maintaining high service and operational standards

About you

• Bachelor's degree in Business Administration, Retail Management, or a related field
• Proven experience in a senior operations role within the retail industry
• Strong financial acumen with the ability to manage budgets and interpret financial data
• Exceptional leadership and team-building skills
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Proficiency in retail management software and tools