Associate Director, Patient Services Training - Systems

For our client, we are seeking a Associate Director, Patient Services Training - Systems to join the team of a leader in the Pharmaceuticals & Biotech space.

This role will lead the training strategy for patient services systems, ensuring teams are prepared to adopt and use critical tools effectively. The position partners closely with leadership, IT, and operations to strengthen system design, support compliant workflows, and drive adoption across the organization. It also focuses on building measurable training programs that improve readiness, consistency, and compliance in a regulated environment.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $155,000 – $201,500 annually

Responsibilities

• Lead the systems training strategy for Patient Services, aligning with organizational goals.
• Partner with leadership to influence system design and ensure readiness for teams.
• Define and track training effectiveness metrics for system adoption and compliance.
• Develop and maintain system-related training materials and resources.
• Design and deliver live and virtual training sessions on system use.
• Coordinate training content with IT and operations to ensure compliance with workflows.
• Lead development of solutions for systems-based challenges and manage change initiatives.

Qualifications

• Bachelor's degree in Instructional Design, Education, Healthcare Administration, Life Sciences, or a related field.
• Minimum of 8 years of experience in patient services or HUB/specialty access operations, along with training design and delivery in regulated settings.
• Expertise in CRM systems, specifically Salesforce Health Cloud.
• Demonstrated experience leading training programs in pharmaceutical or healthcare environments.
• Proficiency in e-learning authoring tools such as Articulate or Storyline.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Generous paid time off, including family-forming benefits and flexible schedules.
• 401(k) plan with company match and annual equity awards.
• Access to skill-building workshops, leadership programs, and LinkedIn Learning.
• Support through employee resource groups and community service programs.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.