Associate - Dispatch Support

About MSISERVICES PVT LTD

“MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USD MNC with 4000+employees in the USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vasanth Nagar, Bangalore, India with 800+ employees”. We plan to grow further and offer best in class Employee Benefits. For more details visit our website –http://www.msiservices.in/

If you enjoy working in an entrepreneurial results-oriented environment where respect, teamwork and innovation are the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning, Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last twenty years, MSI is seeking individuals looking for a long-term career and upward mobility.

MS International Inc. is an infrastructure technology and supply-chain leader, providing nationwide distribution of flooring, countertop, wall tile, and hardscaping materials through a digitally optimized logistics network.

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role - “Associate – Dispatch Support Team “within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.

This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross- functional projects we are equal opportunity employer with growth based on meritocracy.

Summary: Dispatch support team plays a crucial role in ensuring smooth operations and timely delivery of goods or services. Their primary responsibilities include coordinating schedules, managing logistics, and providing support to drivers or field personnel. The dispatch support team acts as a central hub, facilitating communication between various stakeholders to ensure efficient and effective delivery operations

ESSENTIALDUTIES AND RESPONSIBILITIES:

1. Build, schedule, and consolidate product deliveries into truck loads through use of strategic routing software.

2. Monitors driver’s activity throughout the day to ensure deliveries are completed, productivity and safety measures are achieved, and all issues are resolved before the end of day.

3. Communicates and updates MSI personnel with delivery details including changes, delays, delivery or pickup times/etas, and special handling requests.

4. Arranges for necessary preventive maintenance and repairs of equipment

5. Serves as the catalyst for maintaining customer, driver, warehouse, sales and management satisfaction levels by meeting delivery expectations without compromising safety or productivity

6. Monitor all transportation activities to ensure FMCSA and DOT compliance for both drivers and vehicles (Hours of Service, GVWR, DQ Files, Medical & License Expirations, etc.).

7. Provides feedback to management for process improvement through running reports or onsite observations

8. Collects, systematically uploads, and stores all necessary documentation for outbound freight, driver compliance and vehicle maintenance records (Inspections, Citations, registration, POD's, Insurance, etc.) in

9. accordance with DOT or Company guidelines.

10. Monitors driver and equipment utilization -provide feedback for under or over utilization

11. Partners with supply chain teams to solve delivery problems and strategies on process improvement

12. Perform additional duties as required and or requested.

Desired Candidate Profile

• Experience using both warehouse and transportation systems.
• Minimum Bachelor’s degree is required.
• 1-year minimum experience dispatching drivers.
• Experience using routing Software; Descartes Software Preferred.
• Experience using our Safety geared software; LYTX/ Drive Cam Preferred.
• Experience using ELD and asset tracking software; Geotab Preferred.
• Experience maintaining DOT compliance for both Drivers and Vehicles.