Associate Engineer

The Associate Engineer will provide technical support, troubleshoot customer issues, coordinate with internal teams, maintain issue records, and conduct product/application demos and training.

Key Responsibilities

• Diagnose and troubleshoot technical issues
• Ask customers targeted questions to quickly understand the root of the problem
• Properly escalate unresolved issues to appropriate internal teams (e.g. software
• developers, network engineers)
• Ensure all issues are properly logged
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain cordial relationships with clients
• Conduct Product / Application online demo/ training for our customers to track issues
• through to resolution, within agreed time limits.
• Talk to clients through a series of actions, either via phone, email, or chat, until
• they ve solved technical issues

Required Skills Qualifications

• Candidate Specifications:- Communicate fluently in English (Both written and
• verbal)
• Ability to multitask and prioritise effectively
• Poised and patient when dealing with clients.

Good to Have

• Knowledge of Advance excel and Power Bi

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.