Associate Engineer – Consumer

Department: Inhouse Support Center
Position: Associate Engineer – Consumer
Job Location: Chennai, OMR (Work from Office only)
No. of positions: 2
Company website – www.k7computing.com

Roles and Responsibilities:

• Ensure Support via Phone, Email, and Chat.
• Meet the SLA requirements and the internal procedural workflow
• Perform virtual environment analysis and information gathering on client infrastructure for deploying consumer solutions.
• Initiate, manage and document reports.
• Build and maintain a consolidated relationship with K7 customers
• Timely and accurate reporting on status for assigned tasks
• Excellent English verbal and written communication skills and Verbal communication in Hindi / Other regional language is a plus

Technical Requirements:

• Minimum 1-2 years of professional experience Voice support in the following areas:
• Windows Desktop 7/8 or 10-Advanced Administration.

Other Requirements:

• Degree in Computer Science, Engineering or equivalent
• Result-oriented and good diagnostic skills
• Efficient time management and team player
• Quick learner, dynamic, energetic and customer-oriented
• Basic technical & system knowledge, Preferred language is Hindi, Kannada, Telugu, Malayalam & Tamil