Associate Engineer ( Enterprise & Digital Solutions)

The Associate Engineer is responsible for supporting enterprise and digital solutions used by internal and external customers.

Responsibilities:

1.      Enterprise & Digital Solutions Support:

• Provide ongoing production and change request support for enterprise and digital applications (e.g. Helix, Service Web Portal, B2B, Order Service & Management, SharePoint, Qlik, etc.) and their associated interfaces with ERP/S2C and OSS/BSS applications.
• Analyse and document business processes to configure and optimise enterprise and digital applications effectively.
• Work closely with stakeholders to gather and translate business requirements into technical solutions.
• Configure, test, and implement enterprise and digital applications, including related updates, to ensure alignment with business needs.
• Monitor enterprise and digital application performance, troubleshoot issues, and implement corrective measures.
• Manage system integrations for enterprise and digital applications, with other applications or platforms.

2. Data Analytics and Reporting:

• Design and develop data models, dashboards, and reports using business intelligence tools (e.g., Qlik, Power BI, etc).
• Analyse large datasets to generate actionable insights for stakeholders.
• Develop automated solutions for data collection, transformation, and reporting.
• Ensure data quality, accuracy, and security across all analytics processes.
• Maintain documentation for all queries, reports, dashboards, and data sources.
• Communicate findings effectively to stakeholders through presentations and visualizations.

3.       Collaboration and Stakeholder Engagement:

• Collaborate with cross-functional teams, including finance, operations, and IT, to ensure seamless system implementation and process alignment.
• Provide technical support and training to end-users on enterprise and digital applications and data analytics tools.
• Communicate system updates, changes, or issues to relevant stakeholders clearly and effectively.
• Act as a liaison between business users and IT teams to ensure effective communication and project alignment.

4.       System Maintenance and Compliance:

• Perform the necessary IT General Controls (ITGCs) associated with enterprise and digital applications, data analytics tools, and related interfaces.
• Liaise with vendors on project implementation, application testing, system upgrades, patches, and support in accordance with project methodologies and policies.
• Ensure enterprise and digital applications comply with relevant regulations and industry standards.

5.    Project Management:

• Lead or support enterprise, digital, and analytics-related projects, including system upgrades, migrations, and new implementations.
• Develop project timelines, milestones, and deliverables, ensuring delivery is timely and within budget.
• Identify risks and implement mitigation strategies to achieve project success.
• Perform any other duties as assigned to support departmental and organisational objectives.

Requirements:

• Diploma/Degree in Information Technology, Computer Engineering, or equivalent, preferably with relevant experience in OSS and/or the telecommunications industry.
• Proficient in Microsoft tools such as Word, Excel, and PowerPoint.
• Knowledge of tools such as SQL, Python, and workflow applications would be advantageous.
• Experience in Linux environments and application server setup is advantageous.
• Good command of written and spoken English.
• Excellent interpersonal, communication and analytical skills.
• Pro-active, meticulous, resourceful and strong team player.
• Able to work independently under tight schedules.
• Able to work well with stakeholders across all functional levels in the organisation.