Associate Engineer IT ETD Site Support (ONLY FOR PERSONS WITH DISABILITY)

Greetings from Saira Jobs!

We are currently recruiting for an 'Associate Engineer IT ETD Site Support' on behalf of our partner. Explore the opportunity below and apply today if you meet the qualifications!

As part of your responsibilities, you will be required to:

• Have 1-2 years of experience in maintaining essential IT operations, including operating systems, security tools, applications, servers, laptops, desktops, software, and hardware, while interacting with various Lab teams
• Provide 24/7 on-call support in rotational shifts
• Ensure SLA compliance for all tickets
• Follow up on escalated issues
• Classify incidents to support system uptime
• Collaborate with engineers to resolve or escalate issues
• Deliver technical support for issue resolution
• Communicate ticket status to engineers and managers
• Utilize the IT knowledge base and best practices
• Stay updated through technical articles
• Monitor systems to prevent downtime
• Improve support processes for recurring issues
• Provide day-to-day technology direction across Linux and Windows hosts in Lab, Data Center, and Cloud environments
• Troubleshoot operational issues, handle escalations, and resolve business partner issues in a timely manner with strong collaboration and attention to business priorities
• Maintain global collaboration with other IT and Engineering teams
• Offer operational support, handle escalations, and execute projects
• Manage incident and problem resolution
• Identify scalable technologies to enhance support for engineering tools and services
• Continuously improve operations through routine monitoring of system performance metrics and proactive actions
• Review system logs, perform trend analysis, and manage configuration, incident, and problem processes
• Identify, design, and implement solutions for new and improved processes, providing a clear picture of possible outcomes
• Interact with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed
• Own and support continuous improvement plans for solution health and operational health

Technical Skills & Tools

• Ansible, Kubernetes / OpenShift, RH Satellite, Zabbix
• Virtual Machines, Containers, Cloud (AWS / Azure / GCP)
• CI / CD (Jenkins)
• Ability to learn and use multiple utilities and tools that support operations monitoring and alerting
• Participate in and learn new solutions through condensed knowledge transfer sessions

Education: BTech, MCA

Years of experience: 1-2 years