Associate Executive, Business Office

Institution: Institute of Mental Health

Family Group: Ancillary

Position: Associate Executive Department: Finance (Business Office) Join us in Adding Years of Healthy Life Through Life-Changing Careers, Where Passion Meets Purpose. Make a meaningful difference whilst growing in a supportive environment that nurtures your wellbeing and career aspirations

Job Description At the Institute of Mental Health (IMH), every role plays an important part in supporting patient care. As an Associate Executive in our Billing & Deposit Monitoring team, you'll be at the heart of ensuring patients receive accurate and timely billing services while working closely with healthcare professionals, external partners, patients, and caregivers.

If you are detail-oriented, enjoy problem solving, and thrive in a fast-paced environment where your work directly contributes to operational excellence and patient experience, we'd love to hear from you.

Job Responsibilities 💡 Be the Billing Expert

Ensure patient bills are accurate, complete, and ready for finalisation by reviewing billing records, resolving discrepancies, and coordinating with relevant stakeholders.

🤝 Work with Multiple Stakeholders

Collaborate with healthcare institutions, government agencies, vendors, clinical departments, patients, and next-of-kin to resolve billing-related matters efficiently.

📊 Monitor & Investigate

Take Ownership Of Key Billing Reports And Dashboards By

• Reviewing inter-hospital billing transactions
• Investigating billing exceptions and system-generated errors
• Monitoring unbilled cases and outstanding actions
• Ensuring charges are posted to the correct patient encounters
• Following up on pending bill blocks to facilitate timely bill finalisation

💰 Support Deposit & Payment Management

Help Minimise Outstanding Balances By

• Monitoring inpatient deposits
• Following up on Medisave claims, insurance claims, and Letters of Guarantee
• Coordinating payment arrangements with patients, employers, and agencies
• Maintaining accurate tracking records and reports

📞 Deliver Excellent Service

Provide support through phone enquiries, counter duties, and administrative operations, ensuring a positive experience for patients and stakeholders.

Requirements Competency

• Good communication and interpersonal skills
• Analytical and strategic thinking capabilities
• Good writing skills.

Educational And Professional Requirements

• Minimum ITE/Diploma with working experience.
• Proficient in Microsoft 365 tools (e.g. Excel and Word).
• Strong attention to detail
• Good communication and interpersonal skills
• Able to work independently while collaborating effectively with different stakeholders
• Customer-service oriented with a positive attitude

About IMH The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.