Associate/ Executive, Sea Freight, Export Operations (Expo)

Key Tasks

• Registration of shipments into the forwarding system CW1 on time and accurately
• Update all systems - internal/ external with shipment data
• Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc.
• Ensure all security arrangements and procedures are met
• Verification of the completeness and accuracy of all forwarding documents
• Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
• Obtain dangerous goods approval from carrier where necessary
• Work and Monitor Permit Declaration activity with permit declaration vendor
• Coordination of customer booking requests at origin and destination (call forward)
• Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
• Correspond and follow up on emails.
• Follow cargo/shipment irregularity handling procedures
• Escalation of all impediments to processing to direct reporting manager.
• Adherence to customer specific SOPs.
• Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
• Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
• Participate in company projects and initiatives as required
• Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo
• Engage and initiate discussion with local and regional procurement on rates and space
• Backup for the other team members as when necessary
• Sorting and uploading of documents into eDoc.
• Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
• Verify vendor/intercompany invoices and raise disputes for incorrect invoices
• Ensure shipment costs are updated correctly in CW1
• Ensure timely invoicing of shipment as per company KPI
• Handle invoice disputes or queries in a timely manner
• Monitor and update respective sale personnel on the validity date of all customers’ quotations
• Any other job-related tasks as assigned by the superior.
• Adherence to the Code of Conduct policy of the DSV Group

Competencies

• Functional know-how in Customer Service Exports
• Operational know-how (Document Processing Ocean)
• Operational Understanding (Customs Clearance)
• Understanding of DSV Export / Import Products
• Understanding of legal/regulatory/statutory environment
• Business acumen
• Microsoft Office

Experience & Education

• With at least 2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling
• Intermediate to advanced MSO applications

Others

• Candidates with a short notice period will have an added advantage.