. Associate - F&A - I2C

Ready to turn bold ideas into real-world impact?

At Genpact, we dont just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and were at the forefront of it. Genpacts AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of whats possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the worlds leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Inviting Applications for Associate - F&A - I2C
Job Location: Gurgaon

Responsibilities:

• Premium application reinstatement renewal of payment received from policy holders
• Backdate and cancellation of polices in case of payment made by policy holder get bounce
• Respond to email /phone queries related to disputed cases
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
• See opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues and pending items
• Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a teammate to process any adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly effectively and professionally.
• Call out problems to senior staff members and or management as appropriate.

Qualifications
Minimum qualifications

• B.Com

• Freshers are eligible

• Excellent English interpersonal skills

• Why join Genpact?

  • Lead AI-powered transformation Drive innovation and solve real-world business challenges that matter
  • Make an impact Help global enterprises solve business challenges that matter
  • Accelerate your career Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
  • Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.