Associate Field Engineer

The Associate Field Engineer installs, configures, supports, and upgrades Everpure Storage and Cirrus hardware solutions in customer environments. This highly customer-facing role requires extensive travel and hands-on work with enterprise storage infrastructure.

The position works closely with customers, systems administrators, technical managers, and internal technical teams to deliver successful implementations while maintaining TSP's commitment to exceptional customer service.

THESE ARE THE JOB DUTIES AND RESPONSIBILITIES OF AN ASSOCIATE FIELD ENGINEER:

• Provide hardware support, installations, and upgrades for all Everpure Storage and Cirrus equipment
• Schedule installation engagements and coordinate the delivery of required parts and equipment
• Perform installation and configuration of Everpure storage solutions, including unboxing, lifting, racking, stacking, and deployment activities
• Work directly with IT customers and internal TSP teams, including presales, professional services, and support organizations
• Support customer technical representatives, including systems administrators and technical managers
• Create and utilize project documentation, runbooks, design workbooks, and statements of work (SOWs)
• Manage multiple customer engagements while ensuring high-quality service delivery
• Participate in required technical training and professional development activities
• Travel extensively to customer locations to perform installation and support services
  • Willingness and ability to travel up to 85% of the time
• Availability to work evenings, weekends, and holidays as needed
• Successful completion of required training programs (online and in-person in Dallas, TX)

YOU SHOULD BE ABLE TO HANDLE EVERYTHING ABOVE BECAUSE YOU HAVE EXPERIENCE LIKE:

• High school diploma or GED required
  • Degree in computer science, information technology, or a related technical field preferred
• Technical knowledge of storage, server, and networking technologies
• Understanding of storage protocols including FC, iSCSI, NFS, SMB, and S3
• Experience with hardware installation and software configuration
• Experience creating runbooks, design workbooks, and Statements of Work (SOWs)
• Strong customer-facing and consulting experience
• Excellent verbal, written, and interpersonal communication skills
• Ability to work effectively in a team environment and manage multiple projects simultaneously
• Must be reliable, proactive, and capable of taking ownership of multiple engagements
• Experience with VMware, Microsoft Windows Server, and Linux preferred
• Experience with one or more of the following technologies preferred: Citrix XenDesktop, VMware, Oracle, or SQL

ADDITIONAL INFORMATION ABOUT THIS ROLE:

• Valid driver's license and reliable transportation required
• Ability to lift and install equipment weighing up to 75 pounds
• Pay: up to $28.00 per hour
• View our benefits information here: https://marketing.mytsp.net/tsp-benefits
• Candidates must be authorized to work in the United States

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing is tailored to your business objectives, with your success as our top priority. We don’t manufacture devices or sell software — our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.