Associate -Front Desk & Outpatient Billing

The Outpatient Billing and Patient Care Executive is responsible for providing excellent patient support services while ensuring accurate billing, insurance processing, and payment collection for outpatient services. The role involves coordinating with patients, healthcare providers, insurance companies, and internal departments to ensure a smooth patient experience and timely revenue collection.

Key Responsibilities

Patient Care Responsibilities

• Greet and assist patients during registration and check-in.
• Schedule, reschedule, and confirm outpatient appointments.
• Guide patients regarding hospital procedures, services, and billing policies.
• Coordinate patient flow between departments and healthcare providers.
• Address patient inquiries, concerns, and complaints professionally.
• Assist patients with insurance-related questions and documentation requirements.
• Maintain patient confidentiality and comply with hospital policies.

Billing Responsibilities

• Register patients and accurately enter demographic and insurance information into the hospital system.
• Verify insurance eligibility, coverage, and authorizations before services are rendered.
• Generate accurate outpatient bills based on services provided.
• Process payments through cash, card, online, or insurance channels.
• Submit insurance claims and follow up on pending claims.
• Resolve claim denials, billing discrepancies, and payment issues.
• Reconcile daily collections and prepare billing reports.
• Ensure compliance with healthcare billing regulations and payer guidelines.