Associate I, Process Efficiency

About CONSTANT

CONSTANT is an award-winning emergency and crisis management firm dedicated to making the world a safer place. We provide an innovative and welcoming environment where talented professionals make meaningful impacts within supportive and flexible work arrangements.

Position Summary & Key Responsibilities

As an Associate I, you'll support Federal process efficiency projects that strengthen national security and preparedness capabilities. This role is designed for someone who can lead complex tasks or support single-workstream projects while continuing to build broader consulting, client service, and process automation skills. To be successful in this role, you'll need to contribute in four key areas:

Project Work: Lead and support task-level initiatives related to knowledge management, process improvement, automation, technology, and training based on contractual requirements. Help organize workplans, track progress, communicate risks, and deliver client-ready products on schedule. Contribute to project coordination, quality control, meeting support, and documentation while collaborating effectively with project managers and team members.

Client Relationship Management: Serve as an effective client liaison consistent with project role by communicating clearly, documenting decisions, preparing meeting materials, capturing outcomes, and aligning work with client goals. Build trust through responsiveness, professionalism, and a practical understanding of client needs.

Subject-Matter Knowledge: Build competency in knowledge management, process improvement, and process automation while maintaining broad consulting agility across practice areas and service lines. Support the design, documentation, testing, and rollout of practical solutions using Microsoft 365 tools such as SharePoint, Power Automate, Power BI, Teams, Excel, and related collaboration platforms. Apply structured problem-solving, requirements gathering, stakeholder analysis, data organization, and change support to help teams improve workflows, reduce manual effort, and make information easier to access and use.

Leadership and Culture: Contribute to a collaborative team culture by setting clear expectations on assigned tasks, asking thoughtful questions, taking ownership of work, incorporating feedback, and supporting teammates. Provide task-level guidance when appropriate while continuing to build delegation, facilitation, and leadership skills.

Every CONSTANT team member is expected to proactively contribute to our positive and collaborative culture by upholding our core values of integrity, service, quality, team, and gratitude.

This position is hybrid; most work is performed remotely but with periodic commuting to client sites in Washington, DC.

This role is contingent upon contract award and funding availability.

Must-Have Qualifications

• Bachelor's degree or equivalent experience
• 3+ years of experience in government, consulting (preference with Department of Homeland Security), or related professional services
• Experience supporting knowledge management, process improvement, project coordination, process flows, data organization, and/or automation using Microsoft 365 tools
• Demonstrated ability to manage competing priorities, meet deadlines, communicate status and risks, and produce high-quality written or analytical deliverables
• Strong communication, writing, facilitation, meeting support, and stakeholder coordination skills
• Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools
• Ability commute periodically within the National Capital Region
• Ability to pass a Federal public trust background check and/or security clearance investigation

Nice-To-Have Qualifications

• Familiarity with Department of Homeland Security tools and processes
• Experience or demonstrated interest in process automation, reporting, and workflow tools, including Microsoft Power Automate, Power BI, Power Apps, SharePoint lists, and Copilot Studio or other artificial intelligence agent tools
• Exposure to Azure, Python, database management, SQL or similar query languages, or technical tools related to organize, analyze, and improve business processes
• Familiarity with ArcGIS, geospatial data, learning management systems, data visualization, or other platforms that support operational analysis, training, or knowledge management
• Microsoft Power Platform coursework, certification, or demonstrated interest in building automation and reporting skills

What We Offer

• Meaningful work on a high-performing team
• Opportunities to grow with a rapidly expanding company
• Welcoming, collaborative, and flexible work environment
• Comprehensive benefits package including healthcare, retirement plans, bonuses based on company and individual performance, and flexible paid time off

CONSTANT is an Equal Opportunity Employer and welcomes applications from all qualified individuals.

Employment decisions are based solely on job-related factors without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by law.