Associate- Identity access management

Job Title: Associate - Identity access management

Experience: 3-5 years

Category: IT Infrastructure

Main location: Chennai

Responsibilities
Direct Responsibilities

• Ensure day-to-day availability and stability of IAM applications
• Monitor production systems and proactively identify issues
• Analyze, troubleshoot, and resolve production incidents within agreed SLAs
• Perform Root Cause Analysis (RCA) and implement preventive actions
• Execute production deployments, configuration changes, and application releases
• Monitor application health, scheduled jobs, and system performance
• Support maintenance activities, patching, and platform upgrades
• Coordinate with Infrastructure, Database, Middleware, Network, and Security teams during incidents
• Maintain operational documentation, runbooks, and knowledge articles
• Participate in on-call support and major incident management

Contributing Responsibilities

• Contribute to automation of repetitive operational activities
• Support problem management by identifying recurring issues and improvement opportunities
• Collaborate with development teams on production defect analysis and resolution
• Participate in release planning, deployment readiness, and post-release validation
• Recommend enhancements to monitoring, alerting, and operational processes
• Support audit, compliance, and security activities by providing operational evidence
• Contribute to Disaster Recovery (DR) testing and business continuity initiatives
• Share knowledge, mentor team members, and maintain the knowledge repository
• Collaborate with business stakeholders and application owners to ensure smooth service delivery
• Drive continuous service improvement initiatives and participate in post-incident reviews
• Ensure reconciliation, aggregation, certification, and policy jobs complete successfully
• Support IAM integrations with HR systems, Active Directory, LDAP, APIs, and ServiceNow
• Support role, entitlement, and policy-related production activities.
• Validate production changes following releases

Technical & Behavioral Competencies

• 3 to 6 years of IAM support experience preferably on SailPoint.
• Deep knowledge of IAM processes and functions gained through experience
• Hands-on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML
• Hands-on experience on analyzing writing DB scripts, fine tuning of queries, Stored Procedures in Oracle/MsSQL
• Good support knowledge on REST APIs is added advantage
• Good knowledge on JIRA, ServiceNow is a plus
• Should have good analytical and logical reasoning skills
• Excellent verbal and written communication skills
• General banking domain knowledge is a plus

Specific Qualifications:
Bachelor Degree or equivalent
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:

• Java, JavaScript, JSP/Servlets
• Shell Scripting
• Oracle SQL, MsSQL
• Unix/Linux, Windows
• Application Production Support knowledge

Behavioral Skills:
o Ability to collaborate / Teamwork
o Ability to deliver / Results driven
o Creativity & Innovation / Problem solving
o Adaptability
o Analytical Ability
o Ability to understand, explain and support change
o Ability to set up relevant performance indicators
o Ability to develop and adapt a process
o Ability to manage / facilitate a meeting, seminar, committee, training
Education Level: Bachelor's degree or equivalent
Location: Chennai