Associate – IFS Guest Relations Officer

Be the First Impression of PwC Indonesia

At PwC, exceptional client experiences start the moment someone enters our office. We are looking for a professional, service-oriented, and energetic Guest Relations Officer to join our Internal Firm Services (IFS) team.

In this role, you will serve as the face of the firm, creating a welcoming and memorable experience for clients, visitors, business partners, and employees. You will be responsible for delivering outstanding hospitality, maintaining a professional front office environment, and ensuring all visitors receive exceptional service from arrival to departure.

If you have a passion for hospitality, customer service excellence, and creating positive experiences, we would love to hear from you.

Key Responsibilities

• Welcome clients, guests, and visitors in a professional and friendly manner, ensuring a positive first impression of PwC.
• Manage visitor registration, arrival notifications, and direct guests to the appropriate meeting rooms or office locations.
• Handle incoming calls and inquiries promptly and professionally.
• Maintain the reception area, waiting lounges, and client-facing facilities to the highest standards.
• Support hospitality services, including meeting room readiness and refreshments.
• Build positive relationships with clients, visitors, vendors, and internal stakeholders.
• Ensure compliance with company policies, security protocols, and administrative procedures.
• Maintain accurate visitor records and support day-to-day front office operations.

Requirements

• Minimum Diploma (D3) degree, preferably in Hospitality Management, Communications, Tourism, or a related field.
• Minimum 1 year of experience in a guest relations, hospitality, customer service, or front office role, preferably within a 4/5-star hotel or banking environment.
• Proficiency in English is required; additional proficiency in Japanese or Mandarin will be an advantage.
• Barista skills or hospitality service experience are preferred.
• Professional grooming, demeanor, and interpersonal skills with a strong customer service mindset.
• Pleasant personality with a customer-oriented mindset and positive attitude.
• Honest, disciplined, dependable, and able to maintain professionalism at all times.
• Proficient in Microsoft Office applications and comfortable using technology and digital tools.
• Strong organizational, administrative, and time management skills.
• Ability to multitask effectively while delivering exceptional service in a fast-paced environment.