Associate Information Technology Analyst

Description:

Major Purpose:

Provides information technology to partners in the planning, delivery, and/or support of business processes and business practices for strategic business units.

Work is of low complexity and low in risk. Has contact with responsibility focused around department and functional operations with limited interaction with business contacts.

Participates as a team member in various roles. Receives supervision or direction concerning work/schedule. Impact of decision making is low risk and impact.

Participates in sharing knowledge. Applies information analyses to assist in the effective implementation of a limited business process.

Complete basic changes or improvements to well documented processes with some supervision.

Learns how to identify, analyze and apply Information Technology (IT) and business practices to support strategic business process/plans.

Major Duties:

Learns how to identify, analyze and apply information technology and business practices to support strategic business process/plans.

Participates as required to design, develop, test and integrate technology of low complex.

Participates in the implementation of information technology and business processes of low complexity.

Supports, evaluates, and continuously improves information technology and business processes to maintain alignment with business plans of low complexity/risk.

Performs activities according to project plans and schedule.

Has contact primarily focused around department and functional operations, and limited interaction with business contacts.

Skills, Abilities, Knowledge:

Understanding of database administration, database design, and performance tuning.

Understanding of applications development environment, database, data management and infrastructure capabilities and constraints.

Understanding of relevant infrastructure components and operating systems and the ability to troubleshoot in those environments.

Ability to analyze, translate, and define business requirements into technical solutions. ? Knowledge of computer security policies and a general overall knowledge of computer security concepts.

Education:

Degree in an Information Technology discipline or equivalent experience. - University Degree (4 years or equivalent)

Required Experience:

• 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
• 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
• Ability to clearly communicate technical and functional information to dealers, business users, and team members
• Proven ability to follow established support processes while escalating issues appropriately when needed
• Demonstrated learning mindset with the ability to build functional and technical knowledge over time
• Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements Other Relevant Experience
• Exposure to dealership operations or dealer-facing business applications
• Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
• Experience using Microsoft technologies such as Office, Power Platform, or Dynamics 365
• Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
• Working knowledge of SQL for data analysis or troubleshooting
• Awareness of API concepts and system integrations