Associate Infrastructure Engineer

Purpose The Associate Infrastructure Engineer performs a critical role in implementing and supporting cloud-based solutions and strategies. This role is responsible for participating in complex efforts and providing level-3 support. This individual is experienced with various development tools and IT infrastructure components. The candidate will be supporting Infrastructure and Operations services, with a focus on cloud technologies.

Responsibilities

• Work with business and technology partners to understand needs from the client perspective
• Drive technology discussions and facilitate decision with other teams within the organization
• Collaborate cross-functionally to develop our target state cloud platform and infrastructure
• Gather technical requirements, assess capabilities, and analyze findings to provide appropriate cloud platform solution recommendations and adoption strategy
• Build and deploy efficient solutions that improve efficiencies and add value to the business
• Develop creative and efficient solutions for migration to cloud environments
• Build technology solutions, including the process, integrations, and automation
• Automate testing and execution of playbook actions
• Identify and execute on opportunities to automate and simplify lifecycle management
• Implement best-practice standards that will be leveraged by business units to streamline and simplify cloud platform operations
• Operate and maintain cloud-based solutions to ensure high performance and reliability
• Maintain operational processes, guidelines, and standards that facilitate robust, scalable, cost-effective, and innovative services
• Participate in risk identification within the technical architecture in partnership with security teams
• Ensure alerts and events are flowing across various cloud-based services and partners
• Normal business hours and some after-hours/on-call responsibilities
• Support projects and initiatives to deliver on strategic goals, including building automation to improve efficiencies
• Work closely with agile teams to prioritize the implementation of user stories while balancing priorities, ensuring continuous delivery or business value
• Track time and complete assignments on schedule
• Build, maintain, and promote strong technical documentation
• Keep abreast of and gain expertise in the evolving technology and understand how new technologies could be applied to our Cloud platform offerings
• Maintain an operational dashboard to track and report on the health of IT systems, including alignment or impact to business services
• Executes POCs and feasibility studies to validate next-gen product concepts, technologies, and services leveraging results to guide business and technology decisions
• Research, test, and understand the relevant products and product capability
• Participate in the vendor community on relevant products and product capability

About You

• Associate's degree in information systems, or related field, OR at least 1+ years of applicable experience
• Experience with Windows Server and/or Linux distributions, Windows Server 2012 or above, Linux distributions (Red Hat-based or Debian-based)
• General understanding of infrastructure as code and with knowledge in a couple of the following tools:
• PowerShell
• JSON
• Python
• Azure CLI
• AWS CLI
• Terraform
• PowerCLI
• Javascript
• OAuth, webhooks, and REST API
• A general understanding of SNMP, Syslog, RMON, and other messaging and agent facilities
• Experience supporting cloud-native applications in an agile manner using DevOps concepts and principles
• General Understanding of Group Policy maintenance
• Some Experience maintaining Active Directory
• Basic networking skills used in troubleshooting client issues

Physical Requirements

• Ability to travel up to ~10% of the time, which may include weekends and evenings, as needed
• Most work is performed in a temperature-controlled environment
• Incumbent may sit for long periods of time at a desk or computer terminal
• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of a normal workday
• Stooping, bending, twisting and reaching may be required in completion of job duties

Our Values Ability to demonstrate, understand and apply our workplace values.

Simplicity (operate) – the drive to identify root cause and innovate to remove complexity to deliver the best outcome

Heart (emotion) – the passion that drives you to get up every day and work hard to strive for excellence

Performance Excellence (mindset) – clearly defining high expectations, driving ownership of key roles and responsibilities, executing with integrity and emphasis while creating a culture of accountability

Respect (philosophy) – taking pride in being inclusive and treating everyone who comes through the doors with respect

Benefits

• 401K company match up to 4%
• Paid Time Off
• Medical Insurance options including FSA & HSA
• Vision Insurance
• Dental insurance
• Employee Assistance Programs
• Team Member Referral Program
• Tuition Reimbursement
• Wellbeing Program
• Career development opportunities

The above statements are intended to describe the general nature of the work performed by the employees assigned to this job. All employees must comply with Company policy and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each department and /or location.