Associate - Insurance Operation Support

• Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
• Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirement.
• Ensure team operating efficiency.
• Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any*).

Job Requirements:

• Possess a recognized Bachelor’s Degree or higher, preferably with professional qualifications in Insurance or Finance.
• Relevant experience in group insurance or life insurance operations will be an added advantage.
• Demonstrates strong attention to detail, sound judgment, and a customer‑centric mindset.
• Willing and able to work extended hours, including weekends and public holidays, as business needs require.
• Able to operate in a desk‑bound environment, rotational shift arrangements (including weekends), and overtime beyond standard office hours.
• This role is required to align with the Hong Kong working calendar.
• Willing to work in IOI City Mall, Tower 1, Putrajaya.
• Strong proficiency in both written and spoken English and Chinese.
• Advanced working knowledge of MS Office applications, particularly MS Excel.