Associate (International Voice Process)

Immediate Joiners are preferred

Desired candidate profile

• Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams
• Excellent verbal and written communication skills in English with strong comprehension abilities
• Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities
• Ability to analyze information accurately and maintain attention to detail
• Willingness to work in a 24x7 environment
• Open to working from the office

Job Description

• Responsible for calling insurance companies in the US to analyze claim status and follow up on outstanding Accounts Receivable (AR)
• Capable of identifying, capturing, and documenting denial reasons accurately
• Update claim status, notes, and actions in the respective systems and databases
• Coordinate with internal teams to resolve claim-related issues and ensure timely closure
• Meet productivity, quality, and compliance targets as defined by the process
• Maintain confidentiality and always adhere to client and organizational policies.