Associate - IT and Operations

KeyState is seeking an Associate - IT and Operations to serve as an in-house point of contact for everyday technology needs and help keep the company’s day-to-day technology running smoothly, securely, and consistently. This position supports the AVP – IT and Cybersecurity in executing KeyState’s IT and Cybersecurity program, coordinates with the managed service provider, Stimulus, and partners with the Front Desk Administrator on office technology and operational processes that depend on technology.

The role supports laptops, mobile devices, conference rooms, printers and multifunction devices, telephones, IT inventory, basic network connectivity, onboarding and offboarding, documentation, and technology-related process improvements. All work is performed in accordance with KeyState’s IT and Cybersecurity policies and the GLBA, FFIEC, and SOC 1 expectations of KeyState’s clients.

Duties and Responsibilities

• Serve as the inhouse point of contact for team member technology issues, triaging requests, resolving straightforward issues directly, and escalating more complex matters to the managed service provider as needed.
• Reinforce the managed service provider’s help desk as the primary intake channel and follow requests through resolution.
• Support team member onboarding, offboarding, and technology changes, including laptop preparation, mobile device deployment, account setup, access changes, equipment recovery, and documentation retention.
• Configure, maintain, and troubleshoot laptops, monitors, docking stations, peripherals, and companymanaged mobile devices.
• Support Microsoft 365, Intune, Windows Hello, and related endpoint technologies while coordinating device updates and patching activities.
• Maintain accurate IT asset inventories, including hardware assignments, returns, serial numbers, lifecycle tracking, and disposal records.
• Support annual asset audits and periodic inventory reviews and help maintain organized equipment storage and spare inventory.
• Maintain and support conference room technology, video conferencing equipment, printers, multifunction devices, and telephone systems.
• Coordinate with vendors for equipment maintenance, repairs, telecommunications services, and technologyrelated support.
• Partner with the Front Desk Administrator on workstation setup, office moves, equipment ordering, visitor support, and other office operations that rely on technology.
• Assist with basic network connectivity troubleshooting, including cabling, WiFi, workstation connectivity, and internet service issues, coordinating with vendors and service providers as needed.
• Follow and reinforce KeyState’s IT, Cybersecurity, and AI Acceptable Use policies and promptly escalate potential security incidents, phishing attempts, lost devices, or policy violations.
• Support cybersecurity awareness initiatives, access reviews, training administration, audits, and client due diligence requests.
• Create and maintain IT documentation, procedures, user guides, and operational checklists.
• Identify opportunities to improve efficiency through automation, workflow enhancements, and approved technology tools.
• Support technology and cybersecurity projects, including system implementations, hardware refreshes, SharePoint initiatives, business continuity testing, disaster recovery exercises, and AI adoption efforts.
• Maintain a high level of professionalism, confidentiality, and attention to detail when handling company and client information.
• Perform other duties as assigned.

Minimum Education, Skills And Qualifications

• High school diploma or equivalent.
• At least one year of handson IT support or administration experience.
• Entrylevel IT certification such as CompTIA A+, CompTIA Network+, or an equivalent Microsoft fundamentals certification.
• Familiarity with generative AI platforms, such as OpenAI's ChatGPT, Anthropic's Claude, or Microsoft Copilot, including an understanding of their practical workplace applications and responsible use.
• Serviceminded, approachable, and patient, with the ability to explain technical issues in plain language.
• Strong organization, documentation, troubleshooting, and followthrough skills.
• Ability to handle company and client information with integrity and follow security policies consistently.
• Ability to work onsite during normal business hours and occasionally provide afterhours or weekend support for maintenance windows, outages, or office moves.
• Ability to lift and move IT equipment weighing up to approximately 50 pounds.

Ideal Background

• Experience with Microsoft 365, Entra ID, Intune, and Windows 11.
• Experience using a ticketing system and coordinating with a managed service provider.
• Familiarity with VoIP phone systems, Microsoft Teams or Neat conference room equipment, printers, and multifunction devices.
• Prior experience in financial services or another regulated environment.
• Interest in developing additional technical skills and certifications as the role grows.

Position Routinely Interfaces With

• All KeyState team members, including executive management and ownership.
• Stimulus and other technology, telecommunications, equipment, and office vendors.
• The Front Desk Administrator and internal teams involved in onboarding, offboarding, office operations, and technology projects.

Compensation KeyState offers a competitive compensation structure designed to reward performance and individual contributions. Compensation includes:

• Competitive base wage.
• Performancebased incentives.
• Comprehensive benefits including health, dental, vision, and retirement plan.

Total compensation is commensurate with experience, education, certifications, and qualifications.

Work Environment This position is based in KeyState’s Las Vegas office and is required to be in the office during normal business hours. Occasional after-hours or weekend support may be required for maintenance windows, outages, or office moves.

At KeyState, we value all employees and job candidates as unique individuals and welcome the variety of experiences they bring to our company. We maintain a strict non-discrimination policy and believe everyone should be treated equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by law.