Associate IT Customer support – UAE Nationals

• Key Responsibilities

  • Provide first-level technical support to internal users for desktop applications, hardware, and IT systems.
  • Troubleshoot and resolve hardware, software, network, and system-related issues.
  • Configure desktops and IT equipment for end users.
  • Install and deliver desktop assets and other IT equipment.
  • Build, image, configure, and deploy PCs according to established procedures.
  • Provide desktop incident management and ensure timely resolution of reported issues.
  • Assist in relocating users and IT equipment between office locations.
  • Install, configure, and repair hardware and software as required.
  • Respond to user queries related to IT procedures, transactions, and system status.
  • Coordinate with network services and application development teams to restore services and resolve technical issues.
  • Handle the physical movement of IT hardware into and out of storerooms and office areas.
  • Maintain accurate records of IT assets, incidents, and service requests.
  • Follow KBR IT processes, company policies, and established procedures.
  • Comply with all applicable health and safety regulations.
  • Perform other IT support duties as assigned.

Desired Candidate Profile

• Experience in IT support, help desk, desktop support, or customer service.
• Basic knowledge of Windows operating systems and Microsoft Office 365.
• Understanding of basic networking concepts and troubleshooting.
• Strong problem-solving and analytical skills.
• Good communication and customer service skills.
• Ability to work effectively in a fast-paced environment.
• Ability to manage multiple tasks and prioritize support requests.
• Willingness to learn new technologies and IT processes.
• Team-oriented approach with a strong focus on customer satisfaction.

Preferred Skills

• Experience in IT Help Desk, Service Desk, or Desktop Support.
• Knowledge of Active Directory and ticketing tools.
• Familiarity with remote support tools.
• Understanding of ITIL processes and best practices.
• Relevant certifications such as CompTIA A+, Microsoft Fundamentals, or ITIL Foundation will be an advantage.

Additional Requirements

• UAE Nationals only.
• Willingness to travel to Dubai 2–3 times per month, as per business requirements.
• Ability to work Sunday to Thursday.
• Strong commitment to IT service quality, safety, and company procedures.