Associate, IT User Support

Summary

Provide technical support to end users.

Key Responsibilities

• Troubleshoot and problem solve PC related hardware, Printer and software issues and escalate support issues to 2nd level IT support or 3rd party vendors
• Provide installation and problem solving for computer related task such as network, systems, printers, IPT, software and hardware
• Provide dealerboard system support and daily office automation system support
• Perform IT helpdesk function by answering supports calls in a shift arrangement
• Follow-up on user purchase and services subscription request
• IT inventory, documentation and procedure update
• PC, LCD, printer internal relocation
• Internal video conference meeting setup and troubleshoot

Candidate criteria

• Diploma or above in Computer Science or related disciplines
• At least 7 years of working experience in technical support including network administration work and system operations
• Front office and Private Banking support experience will be advance
• Able to communicate effectively to different levels of users. Able to work independently, and as a team
• Able to work on shift roster, on-call support, weekend and public holidays
• Ideal candidate will be offered a permanent position
• Proficient in market data systems and 3rd party system such as Reuters, Bloomberg, EBS, Etrali, etc.
• Solid experience in Active Directory, DNS, MS Exchange & MS SQL
• Good command of spoken and written English, Mandarin and Cantonese