TVS Motor
Associate Lead - Field Service Operations
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
17 August 2026
What they need
Job Summary
Monitor and Improve the Service Business and Customer Satisfaction across service network along with head - field operations
Job Details
- Position Title: Associate Lead - Field Service Operations
- Department: Service
Key Responsibilities
- Tracking and monitoring of customer satisfaction(NPS) scores of AMD, EV, AD with structured implementation of improvement plan
- Monitoring of Improvement in dealer profitability across network ( AMD/Branch/AD)
- Tracking and Improvement in service retention
- Achieve a reduction in Carry Forward Ratios across ICE and EV vehicles
- Regular PDCA monitoring of Non achievement at AO level
- Reduce dispersion in dealer performance by ensuring a greater percentage of dealers achieve their planned targets in customer satisfaction and business growth
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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