Associate Lead - Service Network Development

Group Company: TVS Motor

Job Summary

Position description: Responsible for managing the appointment and operations of the Alternate Service Network, while ensuring service infrastructure quality across all 3S networks

Role Title

Associate Lead - Service Network Development (ASN & CI)

Office Location

Bangalore

Department

2W Service

Qualifications

• Education Qualification: full-time B.E/ B.Tech; Engineering in mechanical / Automobile / MBA or PGDM (Operations / Marketing / General Management).
• Required Experience: at least 3 years of experience in Dealer Development
• Target Companies / Industry / Sector: Automobile

Must Have Skills

• Automobile service operations and network expansion
• Profitability analysis and capacity planning
• Field recce, appointment coordination, planning, and execution
• Customer retention, MBO engagement, and digital product management
• Data analysis, reporting, and analytical thinking
• Leadership, accountability, influencing skills, decision making
• Adaptability, customer centricity, collaboration, and teamwork

Responsibilities

• Identify high-potential locations for Alternate Service Networks (AMD SB, ASD, CSP), coordinate recce through field teams, and drive timely appointments.
• Facilitate the selection, evaluation, and onboarding of Certified Service Points (CSPs) in potential markets with the help of PGM Coordinators.
• Review and approve workshop layouts for 3S dealerships, ensuring compliance with standard infrastructure norms (issue of LAR).
• Continuously monitor service inflow and profitability of newly appointed networks; analyze trends and initiate improvement actions.
• Study the customer journey of vehicles sold through Multi-Brand Outlets (MBO) and implement strategies to improve service retention.
• Drive initiatives through new networks to re-engage and recover customers previously lost to competition or other channels.
• Monitor primary network capacity, ensure ramp adequacy, and implement measures to maintain optimal workshop utilization and service quality.
• Facilitate implementation of fire safety systems across networks and support initiatives to enhance My Sustainability Score.
• Develop and drive digital solutions to capture PGM customer data and promote parts and vehicle sales through PGM touchpoints.
• Oversee network changes and ensure seamless customer data transfer to maintain continuity and quality of service delivery.

Key Performance Indicators

• ASN appointment (AMD-SB, ASD, CSP)
• Lost customer recovery thru new network addition (AMD/ BGr/ ASN/ AD)
• MSI Score of new Network
• Profitability of New network - AMD, Br, AD, ASSP & ASN (0 to 6 months)
• Optimise the service capacity of existing workshops
• Improvement of MBO customer retention
• Digital Projects

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.