Associate Manager

Title - Associate Manager

Job Type : Full time Employment with Altera

What we are looking for?

1. Right balance of Leadership and management

2. Technically sound around Widows Server administration, Active Directory, DNS, DHCP, Windows Cluster, Printing, IT/cloud Service delivery, well versed with ITIL processes, a very good troubleshooter of technical issues

3. Problem Management - Methodological Problem-solving thought process - 5 Whys, RCAs, KepnerTrego

4. Excellent Communication skills (verbal, written), able to organize the thought and then express it. Clear communications.

5. Organizing skills: define a problem statement, identify potential paths to resolution, weigh pros/cons, finalize the solution, put a plan in place to implement that over X weeks, track and report progress.

People Management Competencies:

Overall 8+ years IT experience with at least 1-2 years of experience in leading directly 5 or more people

Plan/Roster team members to give optimal 24*7 coverage.

Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.

Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent.

Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.

Identify and recruit internal/external talents to ensure effective mix of competencies.

Recognize high performers to maintain motivation and retain key talent.

Regularly communicate on company news and team progress against business plan.

Competencies:

Understands structure of Global IT/Hosting/Cloud delivery environment with various technical functions like Windows/Linux Server, Database, Storage/Backup, Azure/Cloud, Network, Citrix.

5-7 years of experience on Windows Server administration, IIS, Application support/troubleshooting, SSL Certificate Life cycle management

Install/Update/Manage - Domain controllers, Active Directory, FSMO Roles, DNS, DHCP - Overall management of Windows server infrastructure.

Extensive experience in installing/updating/managing - Windows Cluster, Windows Print management, Terminal services, Active directory users, groups, RBAC models - Overall exceptional troubleshooting/problem solving skiils around Windows server infrastructure.

Work towards solving the problem "ONCE", Exceptional troubleshooting and methodical problem solving ability

Knowledge/awareness of Monitoring tools - Azure Monitor, Logic Monitor, Sentry One, Appd etc.

Organizing skills: define a problem statement, identify potential paths to resolution, weigh pros/cons, finalize the solution, put a plan in place to implement that over X weeks, track and report progress.

Experience on Microsoft office tools/application e.g. MS Excel, PowerPoint, Teams

Experience in ITIL processes - Incident, Problem, Change management

Responsibilities:

Manage individual contributors

Providing weekly/monthly reports/dashboard against key problem management KPIs

Daily/weekly/monthly reports

Partnering with various teams/leaders to improve and expedite Problem resolution

Leading internal projects for various ongoing operational tasks

Balances demand management for multiple complex simultaneous projects, operational enhancements, break-fix, and maintenance requests.

Ensure team adherence to all team, account, and client policies and procedures.

Academic and Professional Qualifications

1. Bachelors Degree in computer science/IT

2. Any relevant IT certification would be a plus

Travel Requirements:

1. Willing and able to travel, regionally and/or internationally

Working Arrangements:

1. Able and willing to work in 24*7*365 environment on Rotational Shifts

2. Work is performed in a standard office environment with minimal exposure to health or safety hazards