Associate Manager

Key Responsibilities

Business Partnership Employee Relations

• Serve as the primary HR advisor to managers, providing guidance on employee relations, policy interpretation, performance management, and workforce planning.
• Coach managers through what matters most - providing hands-on consultation on org health, employee engagement, performance management, ER investigations, and complex people - bringing clarity and sound judgment to every situation.
• Serve as the escalation point for complex HR issues, collaborating with HR Services and Centers of Excellence (CoEs) to ensure timely resolution.
• Own and scale end-to-end employee lifecycle operations - onboarding, offboarding, and transitions. Maintain HRIS data integrity.
• Monitor HR metrics to identify trends, risks, and improvement opportunities, and translate them into clear recommendations for the business.

Compliance Vendor Governance

• Oversee compliant, efficient processes for labour law requirements, statutory documentation, and filings coordination, ensuring the site remains audit-ready at all times.
• Review and evaluate the performance of the third-party payroll vendor against process and compliance benchmarks.

Engagement Culture

• Build and manage the annual employee events calendar, aligning it with organizational priorities and employee needs.
• Develop and manage corporate partnerships with wellness providers and employee benefit programs.

Key Qualifications Experience

• Master s degree in human resources, or a related field.
• Minimum 8 years of experience as an HR Business Partner and/or HR Generalist, ideally within Technology, Product, E-commerce, or Consulting organizations.
• Demonstrated experience working within a matrixed HR organization, collaborating effectively across HR CoEs, Talent Acquisition, and business leadership.
• Knowledge of statutory compliance requirements preferred.
• Experience in a regional or multi-country HR environment preferred.