Associate Manager

Hi Applicant,

Greetings from Black and White Solutions!

Job Title: Associate Manager

Qualification: Any Bachelors Degree

Relevant Experience: 2 years of experience in US Voice Process Customer Service Representative (CSR)

Must Have Skills:

• Excellent verbal and written communication in English.
• Prior experience in handling customer emails.
• Basic knowledge of Mutual Funds
• Excellent typing skills.
• Knowledge of Insurance and Stocks is an added advantage.
• Strong problem-solving and customer-handling skills.

Roles & Responsibilities:

• Handle customer queries related to investments, products, and services via email.
• Manage multiple customer email tickets and ensure timely resolution.
• Handle customer complaints and escalations as per the escalation matrix.
• Maintain SLA adherence and ensure there are no email backlogs.
• Coordinate with internal teams to resolve customer queries.
• Maintain accurate records and follow process guidelines.
• Gather customer feedback and share inputs for process improvement.
• Support calls and chat when required.

Location: Bangalore

Notice Period: Immediate Joiners to 30 Days

Mode of Interview: 2 Rounds 1st Virtual, 2nd Face-to-Face

Shift Timing: US Shifts

Mode of Work: Work From Office

Thanks & Regards,

Diya Birsingh
Staff Analyst
Black and White Business Solutions Pvt Ltd
Bangalore, Karnataka, India

Contact: 08067432479 / WhatsApp: 7204642595
[email protected]/www.blackwhite.in