Associate Manager - Customer support

Job highlights

• Shift Timing: General Shift . Mode of Work: Work From Office
• Any Graduate and Above . 2 - 4 Years . Must Have Skills
• Proficiency with CRM systems and customer service tools
• Collaborate with internal teams (sales,logistics,technical support,etc) to ensure a seamless customer experience

Job Summary

Job Title: Associate Manager - Customer support

Location: Bangalore

Job Type: Permanent

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat.

• Resolve product or service issues by clarifying the customers complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.

• Maintain a deep understanding of products/services to provide accurate information to customers.

• Document customer interactions, transactions, comments, and complaints in the CRM system.

• Identify and escalate priority issues to the appropriate team or supervisor.

• Follow communication procedures, guidelines, and policies.

• Process orders, forms, applications, and requests efficiently.

• Collaborate with internal teams (sales, logistics, technical support, etc) to ensure a seamless customer experience.

• Contribute to team effort by achieving individual and team performance goals.

• Provide feedback on the efficiency of the customer service process.

  Requirements

• Any Graduate and Above

• 2 - 4 Years

  Must Have Skills

• Experience in a customer service role (Voice and blended).

• Excellent verbal and written communication skills.

• Strong problem-solving skills and the ability to think on your feet.

• Proficiency with CRM systems and customer service tools.

• Good typing speed and accuracy for chat/email-based interactions.

• High level of empathy, patience, and professionalism when handling customers.

• Ability to work in a fast-paced, team-oriented environment.

• Basic computer literacy and familiarity with MS Office (Excel, Word, Outlook).

• Strong time management and organizational skills.

  Job Details

• Mode of Interview: Virtual

• Shift Timing: General Shift

• Mode of Work: Work From Office

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.