Associate Manager Export Import Documentation

Areas of Responsibilities

• Manage, review, coach up the export documentation team.

• Follow metrics to ensure department success.

• Streamline in-house processes.

• Help to continue to build a team-oriented atmosphere.

• Obtain essential shipment data from clients to start the documentation process.

• Communicate daily with clients and vendors to ensure all documentation is accurate and submitted.

• Be well versed in different terminology in order to accurately complete documents.

• Promotes customer focus; Establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

• Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Required Skill Set

• Backoffice experience of at least 6-7 years or more

• Worked preferably in Logistics/ shipping domain back office

• Very good experience of Project Management and has handled new process migrations

• Worked with process metrics and has working knowledge of productivity, accuracy and TAT

• Handled directly a team size of 20 team members for more than 2 years

• Worked in processes across time zones

• People Management and Time Management skills

Educational Background Experience

Post Graduates /MBA preferred.

Minimum 8 10 years from Shipping Background

Job Category: MANAGER Job Type: Full Time Job Location: Hyderabad Work Experience: 7-10 Salary: 10-13 LPA Notice Period: 1-2 weeks immediate

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Years of Experiences

0 + 549600

hours of workforce experience

34

countries served globally

22

industries served globally

400+

clients served globally

1700+

projects delivered globally

4.81

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