Associate Manager-HRBP (Delhi)

About the Role

At Shaadi.com, our Sales and Customer Success teams are the frontline heroes who make "Togetherness" happen. As the Associate Manager -HRBP, you will be the strategic partner for our large-scale internal processes. Your mission is to drive productivity, manage high-volume talent, and ensure our BPO and Sales divisions are the most engaged and high-performing teams in the industry!

What You'll Do: (The Operational Engine)

• High-Volume Partnering: Act as the dedicated HR partner for our Sales, Customer Service, and Retention teams. Youll navigate the unique challenges of a fast-paced, target-driven environment.
• Attrition & Retention Command: We "Go Deep" into the data. You will analyze attrition trends and implement "Laser-focused" retention strategies to keep our top performers motivated.
• Performance & Incentives: Work closely with HODs to manage KPIs, CSAT scores, and sales targets. You'll ensure our performance-linked incentives are driving the right behaviors.
• Employee Relations & Grievances: Manage large-scale employee relations with empathy and fairness. You are the go-to person for maintaining a healthy, "Abuse-free," and professional work culture.
• Culture on the Floor: Drive engagement activities that resonate with a large frontline workforce. From "Traditional Shaadi Welcomes" to floor-wide celebrations, you make work fun!
• Roster & Compliance: Support leaders in managing shift rotations and ensuring all operational HR compliance standards are met.

What You will Bring (The Operations Expert) :

• Experience: 4-9 years of HRBP experience, specifically within a BPO, KPO, or high-volume Sales environment.
• Domain Knowledge: You understand the "vibe" of a calling centeryou know how to handle volume, shifts, and the high-energy demands of sales teams.
• Education: MBA in HR from a reputed institute.
• Mindset: A "Bias for Action." You don't wait for things to happen; you "Make it Happen" by being present on the floor and accessible to the team.
• Problem Solving: Ability to identify the "Root Cause" of morale or productivity issues and solve them without needing constant handholding.

Why Join the Shaadi Family?

• Scale & Impact: Manage the people who drive the revenue and customer experience for one of Indias most iconic tech brands.
• Ownership Culture: We value "Candour" and "Ownership." You'll have the autonomy to run your processes and make a real difference in the lives of hundreds of employees.
• Stability: Join a legacy brand that combines the agility of a startup with the stability of a market leader.