Associate Manager – Member Services (5 days work)

The incumbent is responsible for supervising the front office operation in the clubhouse, building a good relationship with members and guests to enjoy a safe and pleasant environment.

Responsibilities:

• Supervise all aspects of the front desk office and the customer service ambassador team to ensure efficient and effective operation of clubhouse;
• Run regular coaching and performance reviews to ensure consistent frontline service;
• Handle all members’ complaints and enquiries in a courteous and efficient manner;
• Liaison with membership department in strategy planning and organizing various events and activities of our club members;
• Work closely with operations teams to ensure flawless execution; and
• Perform ad hoc tasks and assignments as assigned by supervisors.

Requirements:

• Degree holder in Hospitality Management, Tourism, Business Administration or equivalent
• Minimum 8 years relevant work experience, with 5 years supervisory experience;
• Preferred experience in the hotel, clubhouse, leisure, or airline industry;
• Strong leadership with excellent analytical, organizational and communication skill;
• Creative, highly motivated and responsible;
• Proficiency in both written and spoken English, Chinese and Mandarin;
• Good PC skills (Microsoft PowerPoint, Word, Excel and Chinese Word Processing); and

Immediate available is preferred.

Work Location: Discovery Bay

Free transportation to Discovery Bay will be provided. In fact, it only takes 25 min ride for ferry from Central or 10-15 min ride for bus from Sunny Bay MTR. For more information, please visit https://www.youtube.com/watch?v=BuutTSKWq0M

Benefits:

We offer competitive remuneration package and fringe benefits including discretionary bonus, transportation allowance, annual leave, birthday leave, duty meal,medical and dental coverage and Top-up MPF scheme. We value our employees’ career development and provide them with a variety of internal and external training opportunities and sponsorship.

Application Methods:

• Online application – Visit our website http://www.hkri.com (Career Opportunities / Discovery Bay Recreation Club Limited) to complete the online application form;
• Email – Send your detailed resume and expected salary to [email protected];
• WhatsApp – [6317 3527](tel:6317 3527); and
• Fax – [2987 5057](tel:2987 5057).

Applicants not invited for interview within two months may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.  Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided immediately upon request.