Associate Manager - Operations (Blinkit)

Role & responsibilities

• Own end-to-end delivery and ops of hygiene and non hygiene categories for 3000+ Dark Stores - housekeeping, pest control, site consumables etc.
• Act as the category owner for your zone: build the category plan, set the store-level norms, and drive category performance against cost and service targets
• Run daily operations across the zone - understaffed shifts, missed visits, failed deliveries, skipped pickups - and drive same-day closure with vendor supervisor
• Manage hyperlocal vendor base across multiple categories: onboarding, coverage mapping, performance reviews, replacement of weak partners
• Own category vendor scorecards for the zone and drive corrective action to closure
• Identify repeatedly failing stores, run root cause analysis, fix permanently, and escalate patterns to the category standard
• Be the single soft-services point of contact for Blinkit city operations in your zone; support audit and quality teams with store access, evidence and finding closure

Preferred candidate profile

• 2-5 years in multi-site or category operations, with atleast 1 year in an e-commerce role.
• Currently in a City Lead, Cluster Manager, Area Manager, Territory Manager, Category Manager or Category Operations role
• Background in quick commerce, e-commerce, marketplace category operations, retail chains, QSR multi-outlet operations, 3PL warehousing or facilities management
• Comfortable with the operating rhythm of a high-frequency, high-volume network: daily exception lists, SLA clocks, weekly cycles, ruthless prioritisation
• Clear written communication - escalation notes, action plans, RCA summaries