Associate Manager- Personalised Service

• Develop and implement effective strategies to enhance customer satisfaction and loyalty.
• Lead and manage a team of customer service representatives to achieve high levels of performance.
• Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
• Analyze customer feedback and implement changes to improve service quality.
• Monitor and report on key performance indicators to measure team effectiveness.
• Coach and train team members to enhance their skills and knowledge.

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