Associate Manager, Risk and Operations

Purpose Of The Job The Associate Manager, Risk and Operations, supports the execution of risk management, operational processes and product-related activities within the Reverse Mortgage team reporting directly to the Senior Manager, Risk and Operations. The role focuses on implementing established procedures, supporting day-to-day operations, and contributing to risk monitoring and continuous improvement initiatives.

The Associate Manager works closely with cross-functional partners (Credit Risk, Operational Risk, Legal and Compliance, and Strategy) to ensure adherence to policies, regulatory requirements, and internal standards, while supporting efficient and consistent delivery of business operations.

Main Responsibilities Team and Operational Support:

• Support day-to-day team operations, including daily tasks, monthly and quarterly reporting
• Support in the development of risk strategy for the reverse mortgage business, including

forecasting, key insights, recommendations and planning

• Drive projects and initiatives with internal stakeholders, often independently, and operate

within our risk appetite, regulatory guardrails and internal policies

• Support all testing, including UAT and BVT support for changes

Risk, Controls And Regulatory Support

• Support the implementation and execution of risk and control frameworks within the business

unit

• Identify operational risks, control gaps or weaknesses and process inefficiencies
• Participate in root cause analysis and support development of mitigation actions
• Maintain documentation of processes, controls, and standard operating procedures.
• Support AML, fraud, privacy and regulatory assessments as required
• Assist in regulatory change management activities, including testing and documentation

Credit And Portfolio Monitoring

• Assist in monitoring portfolio trends, including exceptions trends, Key Risk Indicators, and

default

• Prepare periodic reports and dashboards to support decision-making
• Escalate emerging risks or unusual trends to management
• Support regulatory activities such as reporting, re-appraisal process, and portfolio monitorin

Knowledge/Skill Requirements

• A University degree in Business/Finance preferred
• A minimum of five years’ experience in a Canadian financial institution.
• A minimum of three to five years in a related role pertaining to residential mortgage or reverse

mortgage origination (underwriting and operational).

• Sound understanding of banking products in Canada
• Understanding of the related regulatory requirements (OSFII B20, AML/ATF)
• PC skills including Microsoft Outlook, Word, Excel, Power Point, related applications and other

software applications used within the organization.

• Excellent organizational skills and ability to complete responsibilities in a busy and time-sensitive

environment.

• Strong analytical skills.
• Strong verbal and written communication skills.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.