Associate Manager ServiceNow

Job Summary

Job Title: Team Lead ServiceNow

Location: Gurgaon, Pune, Bengaluru

We are seeking a highly experienced and self-driven Lead ServiceNow Developer to join our global ServiceNow Platform team. This role requires an individual who can independently drive design, development, and delivery of complex ServiceNow solutions with minimal supervision while collaborating with architects, business stakeholders, product owners, and support teams across multiple geographies. The ideal candidate will possess deep ServiceNow platform expertise, strong technical leadership skills, and the ability to translate business requirements into scalable, maintainable solutions. The individual will serve as a technical lead for strategic platform initiatives and mentor junior developers while ensuring adherence to platform governance, security, and development standards.

Responsibilities

• Technical Leadership: Lead the design, development, and deployment of ServiceNow solutions across multiple modules. Serve as the primary technical lead for complex platform enhancements and transformational initiatives. Provide technical direction and establish development standards, best practices, and code quality guidelines. Conduct architecture reviews, design reviews, and code reviews. Mentor developers and support capability growth across the platform team.
• Solution Development: Independently analyze business requirements and translate them into scalable technical solutions. Develop and maintain custom applications, workflows, integrations, and automation capabilities. Configure and customize ServiceNow using: Flow Designer Integration Hub Business Rules Script Includes UI Policies Client Scripts Catalog Items Record Producers Service Portal Agent Workspace
• Platform Engineering: Design and implement enterprise-grade integrations leveraging REST, SOAP, MID Server, and Integration Hub. Support platform upgrades, patch management, and release deployments. Optimize platform performance, maintainability, and scalability. Drive technical debt reduction and platform modernization initiatives.
• Collaboration: Delivery Partner with Business Analysts, Architects, and Business Stakeholders to define solutions. Lead technical workshops and solution discussions. Provide effort estimates and delivery planning support. Support production incident resolution and root cause analysis.
• Governance Compliance: Ensure solutions align with enterprise architecture standards and ServiceNow best practices. Follow security, audit, compliance, and change management processes. Contribute to platform documentation, knowledge management, and operational excellence initiatives.

Required Experience

• 10+ years of software development experience.
• 8+ years of hands-on ServiceNow development experience.
• Proven experience leading enterprise-scale ServiceNow implementations.
• Strong experience working independently with globally distributed teams.
• Demonstrated ability to own technical delivery from requirements through deployment.
• Experience operating in Agile delivery environments.

Required Technical Skills

• ServiceNow Platform
• ITSM
• CMDB
• Service Catalog
• Knowledge Management
• Incident Management
• Change Management
• Flow Designer
• Integration Hub

Preferred Experience

• Experience in one or more of the following ServiceNow solutions: Customer Service Management (CSM) IT Service Management (ITSM) Security Operations (SecOps) Mobile
• Experience with Generative AI and ServiceNow AI capabilities

Leadership Competencies

• Strong ownership mentality
• Ability to work independently with minimal direction
• Excellent problem-solving and troubleshooting capabilities
• Strong communication and stakeholder management skills
• Ability to challenge requirements and propose better solutions
• Commitment to quality, security, and platform best practices
• Ability to mentor and elevate team performance

Qualifications

• Bachelor's degree in computer science, Information Systems, Engineering, or related field
• Certifications Required: Certified System Administrator (CSA), Certified Application Developer (CAD)
• Preferred: Certified Implementation Specialist (CIS) - ITSM, CIS - CSM
• ServiceNow Certified Technical Architect (CTA) journey candidate

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.