Associate Manager Software Engineering (Finacle Support L3)

Should be Science/ Commerce Graduate, preferably, BE/B. Tech/MCA/MBA with minimum 5 years of in- scope experience and total 7 years’ experience in the field of Banking IT domain / support of related solutions

Mandatory Certificate (minimum one)-

• ITIL4 Professional Certification

• Prince-2

• PMP Certified

• Supporting the following Finacle 10.x Application modules
  o Branch Operations
  o CASA, TD, Loans, Trade Finance and Locker
  o Alternate Delivery Channels
  § SWIFT
  § Clearing
  § Utility Payments
  § Financial Inclusion Related
  o Product Fatal error analysis.
  o Review the Application logs

• Monitoring Application Services and availability

• Logging call with Service Providers internal or external and follow-up to closure

• Track and escalate the call to DL / Service Providers, if the problem requires their assistance to resolve the call.

• Update assigned calls regularly 

• Executing the Application Maintenance activity as per defined checklist.

• Primary Testing for the fixes received from vendor in T&D.

• Help bank in UAT for the fixes received from vendor

• Follow change management process and raise CMAs for movement to production for fixes / releases received. 

• Carry out DC-DR activity as and when scheduled

• Maintain and publish Minutes of the meeting for all meetings with vendor and bank

 

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