Associate Manager/Manager-SQA

Role & responsibilities

• Establish and implement project quality plans and strategies to achieve project goals.
• Initiate and set up new projects, ensuring alignment with customer requirements.
• Engage with customers to understand their processes and ensure project compliance.
• Facilitate process harmonization discussions with customers.
• Analyze project performance and communicate improvements to internal management and customers.
• Tailor processes for projects and provide support to delivery team members in Project Management, Incident Management, Service Management, and Configuration Management.
• Conduct project assessments and audits, analyzing performance at the project, account, and business unit levels.
• Facilitate the development and implementation of process improvement plans.
• Support organizational and business unit-level process initiatives.
• Contribute to the enhancement of Quality Management Systems (QMS) and Service Management Systems (SMS) by applying lessons learned and best practices from projects.
• Conduct training sessions on process orientation, project management, estimation, and related topics.
• Manage Business Unit level dashboards and Management Information Systems (MIS).

Preferred candidate profile

• Proven experience in ISO 20000 and ISO 9001.
• Experience in CMMI (Capability Maturity Model Integration) service is preferred.
• Strong knowledge of Service Management systems, ITIL Framework, ISO 9001, and ISO 20000.
• Experience in conducting process audits.
• Proficient in MS Word, Excel, and PowerPoint.

Perks and benefits