Associate- Marketplace

Company Profile Blue Tea is India's No. 1 herbal tea brand, renowned for its vibrant, natural blue teas made from Butterfly Pea flowers and other unique herbs. We are on a mission to bring wellness to people through the power of nature while supporting over 600 small farmers in India. Our brand gained nationwide attention after a successful pitch on Shark Tank India, where we impressed the judges with our innovative products and commitment to sustainability. Today, Blue Tea is a global brand, serving over 11 lakh consumers across India, the USA, and Europe. We are proud to be the choice of health-conscious tea lovers, and our products are even served on Indigo Airlines. At Blue Tea, we blend tradition with innovation, creating wellness products that are natural, vibrant, and delicious. Join us in our 500cr journey to make herbal tea a household favourite worldwide!

Job Description We are looking for a proactive and detail-oriented Marketplace Associate to manage backend operations across e-commerce platforms. This role involves overseeing product listings, maintaining accurate catalogue data, ensuring smooth order processing, and handling payment reconciliations to support efficient marketplace performance.

Responsibilities

• Manage and maintain product listings across e-commerce platforms (e.g., Amazon, Flipkart).
• Create, update, and optimise product catalogues including descriptions, images, and attributes.
• Ensure accurate pricing, inventory updates, and stock availability.
• Monitor order processing, returns, cancellations, and customer-related issues.
• Handle payment reconciliation, settlement tracking, and resolve discrepancies.
• Coordinate with internal teams for seamless order fulfilment and operations.
• Track performance metrics such as sales, returns, and listing health.

Qualifications & Skills Required

• 1 - 3 years of experience in e-commerce or marketplace operations (preferred).
• Strong understanding of catalogue management and backend workflows.
• Hands-on experience with seller panels of Amazon, Flipkart, or similar platforms.
• Familiarity with payment reconciliation and settlement reports.
• Proficiency in MS Excel or Google Sheets.
• Good analytical and problem-solving skills.
• Excellent communication, coordination, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.