Associate Master Data Management - Offrole

Key Responsibilities:

Master Management:

• Ensuring smooth delivery of day-to-today operations for Master Management which includes vendor, employee, customer, chart of accounts etc.

• Ensure overall delivery of services is within agreed SLA's & KPI's as defined between FSSC and clients.

• Identify inefficiencies and assist the team leader in determining a future state that satisfies business requirements

• Leverage digital tools to improve quality of services and equip the businesses with valuable insights to achieve their desired business outcomes.

• Ensure compliance with the tax laws of the country and AEB rules of the group. Conduct AEB test for all masters as per the group guidelines.

• Ensure adherence to the Internal Control principles as per the groups Internal Control Reference framework.

• Conduct verification of critical fields through 3rd party APIs at the time of Onboarding & Code Creation.

MIS Reporting:

• Develop and maintain MIS dashboards for MDM and provide actionable insights for business use.

• Collaborate with cross-functional teams to identify reporting needs, enhance data accuracy, and support decision-making.

• Publish key performance indicators (KPI) reports necessary for effective operations and continuous improvement

Stakeholder Relationship:

• Manage relationships and liaise with the stakeholders to ensure alignment on process related activities or changes in process.

• Develop positive working relationships with internal and external customers, using a collaborative approach to ensure the best possible outcome. Ability to engage in a constructive conversation leading to a consensus is key

Training and continuous learning:

• Explore all opportunities for learning and self-development that facilitate technical competencies.

• Continuously strive to build a culture of high-performance.

• Support teamwork and build collaborative relationships internally and externally

Innovation and Continuous Improvement:

• Identify areas of further improvement in MDM processes and drive continuous improvement through automation to improve profitability.

• Focus on standardization of process across business and entities in scope of FSSC

• Cultivate and implement transformative ideas to enhance customer experience.

• Ensure a disciplined approach to operational excellence/performance management that evolves over time.

Transition Support:

• Support integration of MDM operations for acquisitions/mergers by assessing current practices and proposing harmonized processes, controls, and system approaches.

• Play a key role in service or ERP transitions of MDM processes of entities under scope, when required.

• Bring in shared service specific knowledge & best practices for smooth implementation and execution.

• Work closely with other vertical leads to establish the right organization for FSSC post transition.