Associate Modern MDM

An Associate, for the MDM MS and MV team who would be responsible for Data cleansing/Analysis work for the MDM team within the defined SLA who can work globally. Proactive/Reactive maintenance of product and price data as assigned would be the main KRA. This role reports to the MDM Team Leader.

Responsibilities

• Utilize Navision (NAV) and Product Hub tools effectively to manage daily operations and ensure timely delivery of work.
• Handle activities related to SNC Ticketing, Single Item Creation, and Bulk Item Creation in accordance with defined processes and quality standards.
• Create and maintain monthly price files for internal stakeholders, ensuring accuracy and timely delivery.
• Execute predefined regular monthly tasks for the Microsoft process, ensuring timely and accurate completion in line with business requirements.
• Extract, analyze, and validate data from primary and secondary sources, identifying and correcting any data inconsistencies or errors.
• Address operational issues, queries, and requests in an accurate, professional, and timely manner.
• Demonstrate strong ownership and accountability for assigned tasks and responsibilities, ensuring commitments are met and deliverables are completed on time.
• Collaborate effectively with internal stakeholders and cross-functional teams to support business objectives and operational requirements.
• Continuously identify and drive process improvement opportunities to enhance efficiency, quality, and customer experience.
• Ensure compliance with all established SLAs, KPIs, policies, and operational procedures.
• Maintain a high level of accuracy, attention to detail, and quality in all work performed.
• Flexible to work in rotational shifts, including mandatory night shifts, to support global business operations.

Requirements

• Bachelor s degree or equivalent qualification from a recognized institution.
• Fresher or 1+ years experience
• Working knowledge of ServiceNow (SNC) or any other ticketing tool.
• Basic understanding of software licensing concepts.
• Procurement background or understanding of the Source-to-Pay (S2P) cycle is an advantage.
• Experience working in an SLA-driven environment.
• Strong analytical and problem-solving skills with a methodical and logical approach.
• Ability to gather, analyze, and interpret data with a high level of attention to detail.
• Ability to research and validate information from multiple sources.
• Strong time management skills and the ability to meet internal customer-driven deadlines.
• Good interpersonal, communication, and teamwork skills.
• Proactive attitude with a passion for continuous learning and growth.
• Dedicated to delivering high-quality service and exceeding customer expectations.
• Proficient in Microsoft Office applications, particularly Excel (e.g., VLOOKUP, CONCAT, Pivot Tables).
• Ability to work effectively under pressure.
• Responsible, self-motivated, and self-confident

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