Associate Network Engineer

About the role

This role combines IT Logistics & Asset Management with Level 1 Network Support responsibilities. You will receive, inspect, asset-tag, label, store, issue, dispatch and track IT/network equipment and accessories. You will maintain accurate inventory records, manage spare network equipment, coordinate equipment delivery and movement between warehouses, offices, vendors and customer sites, and prepare equipment for deployment. You will also perform basic network checks, assist with device staging and deployment, perform first-level troubleshooting for LAN, WAN, WLAN, firewall and connectivity-related incidents, and escalate complex issues to senior engineers.

Key responsibilities

• Receive, inspect, asset-tag, label, store, issue, dispatch and track IT/network equipment and accessories
• Maintain accurate inventory records, including serial numbers, asset tags, warranty status, location, stock movement and project allocation
• Manage spare network equipment, SFPs, cables, modules, power supplies and other accessories
• Coordinate equipment delivery, collection and movement between warehouses, offices, vendors and customer sites
• Prepare equipment for deployment, including staging, packing, labelling and handover documentation
• Coordinate RMA, faulty equipment replacement, warranty claims, repairs and return-to-vendor activities
• Perform basic checks on power, cabling, LED/link status, ports, SFPs and physical connectivity
• Assist with device staging, rack-and-stack, patching, labelling, hardware replacement and site deployment
• Perform first-level troubleshooting for LAN, WAN, WLAN, firewall and connectivity-related incidents
• Escalate complex routing, firewall, wireless, configuration or security issues to Level 2/3 engineers with clear diagnostic information

About you

• Minimum NITEC, Higher NITEC or equivalent in IT, Networking, Electronics, Logistics, Supply Chain, Warehouse Management or a related discipline
• Experience in IT logistics, warehouse operations, inventory management, IT asset management or network equipment handling
• Basic understanding of LAN, WAN, WLAN, IP addressing, VLANs, cabling and first-level network troubleshooting
• Able to identify and handle network equipment such as switches, routers, firewalls, access points, SFPs, modules, cables, power supplies and rack/patching components
• Comfortable performing basic physical and connectivity checks and assisting with equipment deployment or replacement
• Strong coordination and communication skills, with the ability to work with vendors, couriers, suppliers, field engineers, project managers and technical teams
• Good documentation and administrative skills, including experience with spreadsheets, ticketing systems, inventory systems and asset trackers
• Willing to work across warehouse, office and customer-site environments
• Comfortable supporting site rollouts, hardware refreshes, equipment swaps and scheduled maintenance activities when required
• Relevant hands-on experience may be considered in lieu of formal qualifications