Associate Network Engineer - Ops Support (Infra Operations)

Position Overview The Senior Systems Engineer (Network) is responsible for the design, implementation, administration, maintenance, and optimization of the organization's network infrastructure. The role ensures the availability, performance, scalability, and security of network services to support business operations and strategic initiatives. The incumbent will work closely with internal stakeholders, vendors, and project teams to deliver network solutions and provide operational support.

Role & Responsibilities Network Operations & Support

• Manage and maintain enterprise network infrastructure, including LAN, WAN, WLAN, Internet connectivity, and network security devices.
• Monitor network performance, availability, and capacity to ensure optimal service delivery.
• Perform troubleshooting, root cause analysis, and resolution of network-related incidents and problems.
• Support network changes, upgrades, maintenance activities, and service requests in accordance with established procedures.
• Implement and maintain network documentation, configurations, and operational procedures.

Network Design & Implementation

• Participate in infrastructure projects involving network technology refresh, expansion, migration, and transformation initiatives.
• Ensure network designs align with enterprise architecture, security standards, and operational requirements.

Security & Compliance

• Ensure compliance with organizational security policies, regulatory requirements, and industry best practices.
• Collaborate with cybersecurity teams to strengthen network security posture.

Vendor & Stakeholder Management

• Coordinate with service providers and vendors to resolve network issues and manage service delivery.
• Participate in technical discussions with stakeholders to understand requirements and translate them into network solutions.
• Review vendor proposals, technical specifications, and implementation plans.

Incident, Problem & Change Management

• Manage and resolve network incidents within agreed service levels.
• Perform problem management activities to identify recurring issues and implement preventive measures.
• Participate in change management processes and ensure proper implementation and documentation of changes.
• Provide after-office-hours support and standby duties when required.

Requirements

• Bachelor in Computer Engineering or equivalent
• Cisco Certified Network Associate (CCNA) certified is preferred
• Minimum 3 - 5 years of relevant experience in network engineering, administration, and support within an enterprise environment.
• Experience managing large-scale network infrastructure and mission-critical systems.
• Experience in project implementation, network migration, and technology refresh initiatives.
• Technical Competencies
• Knowledge of TCP/IP, DNS, DHCP, BGP, OSPF, MPLS, VLAN, STP, and routing/switching technologies.
• Hands-on experience with enterprise networking technologies from vendors such as Cisco, Fortinet, Huawei or equivalent.
• Experience in managing campus wired and wireless network
• Familiarity with network monitoring and management tools.
• Understanding of ITIL Service Management practices.
• Key Competencies
• Strong analytical and problem-solving skills.
• Excellent troubleshooting and diagnostic capabilities.
• Good communication and stakeholder management skills.
• Ability to work independently and collaboratively in a team environment.
• Strong planning, coordination, and organizational skills.
• Customer-focused with a commitment to service excellence.
• Ability to perform under pressure and manage multiple priorities effectively.
• Open to support 24/7 standby support
• 1 year contract

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