Associate - New Associate Experience and Learning Specialist

New Associate Experience and Learning Specialist- IN
This role sits at the intersection of people operations and learning, bringing together two critical functions that shape the employee experience from day one. The ideal candidate will ensure that new hires are onboarded seamlessly and compliantly while also driving a culture of continuous learning and development across the organization. With a strong foundation in HR processes, instructional design, and stakeholder engagement, this professional plays a pivotal role in building an engaged, informed, and high-performing workforce.

Key Responsibilities and Duties

Onboarding and BGV

This role ensures a seamless and compliant new hire experience, spanning from background verification through onboarding, making certain that every new team member transitions into the organization with confidence and clarity.

• Manage end-to-end background verification processes including employment history, education, criminal records, and identity checks, ensuring accuracy, confidentiality, and compliance with organizational and legal standards
• Liaise with third-party vendors to ensure timely and accurate completion of all verification checks
• Maintain detailed records of verification outcomes and escalate discrepancies to relevant stakeholders promptly
• Oversee the complete onboarding journey from pre-joining communication, documentation, and orientation through to system access coordination
• Facilitate the Day-1 onboarding session to welcome new associates, introducing them to TIAA's legacy, business, and embedding our values and behaviours from the very start of their journey
• Serve as the primary point of contact for new hires, ensuring a smooth, welcoming, and well-supported transition into the organization
• Maintain onboarding trackers and continuously gather feedback to refine and strengthen the new hire experience

Learning Specialist
This role drives a culture of continuous development by partnering with business leaders to design strategic learning solutions and developing engaging, measurable learning experiences across the organization.

• Partner with business leaders to conduct learning needs assessments and translate organizational challenges into actionable development roadmaps
• Collaborate with subject matter experts to translate complex content into learner-friendly formats across e-learning and blended learning programs
• Design and develop impactful learning solutions using Instructional Design Tools
• Analyze learning data to measure program impact and drive continuous improvement
• Drive end-to-end program management of learning interventions, encompassing operational aspects such as attendance tracking, participant management, dashboard reporting, and feedback management to ensure seamless execution and data-driven insights
• Manage the Talent, Learning and Culture budget by raising requisitions, tracking budget utilization, clearing vendor invoices, and reporting accruals and spend to the finance team to ensure financial accountability and compliance

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
7IC

• This role sits at the intersection of people operations and learning, bringing together two critical functions that shape the employee experience from day one. The ideal candidate will ensure that new hires are onboarded seamlessly and compliantly while also driving a culture of continuous learning and development across the organization. With a strong foundation in HR processes, instructional design, and stakeholder engagement, this professional plays a pivotal role in building an engaged, informed, and high-performing workforce.

• Job Description

  New Associate Experience and Learning Specialist- IN
  This role sits at the intersection of people operations and learning, bringing together two critical functions that shape the employee experience from day one. The ideal candidate will ensure that new hires are onboarded seamlessly and compliantly while also driving a culture of continuous learning and development across the organization. With a strong foundation in HR processes, instructional design, and stakeholder engagement, this professional plays a pivotal role in building an engaged, informed, and high-performing workforce.

  Key Responsibilities and Duties

  Onboarding and BGV

  This role ensures a seamless and compliant new hire experience, spanning from background verification through onboarding, making certain that every new team member transitions into the organization with confidence and clarity.

  • Manage end-to-end background verification processes including employment history, education, criminal records, and identity checks, ensuring accuracy, confidentiality, and compliance with organizational and legal standards
  • Liaise with third-party vendors to ensure timely and accurate completion of all verification checks
  • Maintain detailed records of verification outcomes and escalate discrepancies to relevant stakeholders promptly
  • Oversee the complete onboarding journey from pre-joining communication, documentation, and orientation through to system access coordination
  • Facilitate the Day-1 onboarding session to welcome new associates, introducing them to TIAA's legacy, business, and embedding our values and behaviours from the very start of their journey
  • Serve as the primary point of contact for new hires, ensuring a smooth, welcoming, and well-supported transition into the organization
  • Maintain onboarding trackers and continuously gather feedback to refine and strengthen the new hire experience

  Learning Specialist
  This role drives a culture of continuous development by partnering with business leaders to design strategic learning solutions and developing engaging, measurable learning experiences across the organization.

  • Partner with business leaders to conduct learning needs assessments and translate organizational challenges into actionable development roadmaps
  • Collaborate with subject matter experts to translate complex content into learner-friendly formats across e-learning and blended learning programs
  • Design and develop impactful learning solutions using Instructional Design Tools
  • Analyze learning data to measure program impact and drive continuous improvement
  • Drive end-to-end program management of learning interventions, encompassing operational aspects such as attendance tracking, participant management, dashboard reporting, and feedback management to ensure seamless execution and data-driven insights
  • Manage the Talent, Learning and Culture budget by raising requisitions, tracking budget utilization, clearing vendor invoices, and reporting accruals and spend to the finance team to ensure financial accountability and compliance

Related SkillsBusiness Acumen, Communication, Consultative Communication, Digital Savviness, Influence, Innovation, Program Measurement, Story Telling, Talent Development, Vendor / Partner Management

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.