Associate O2C

About Us

ContinuServe is a next-generation business services partner built for the pace of modern business. The company brings together leading capabilities across Finance & Accounting, HR, Enterprise Applications, Managed IT, and Cybersecurity into one cohesive platform serving SMBs and middle-market enterprises.

Our advantage lies in Smart Velocity combining speed with intelligence to transform data into actionable insights, enable confident decision-making, and mobilize solutions quickly.

Role Overview

Associate Order to Cash (O2C)

Grade: 1B
Shift: 6:00 PM to 3:00 AM IST
Work Location: Bangalore
Mode of Work: Remote
Notice Period: Immediate joiners preferred
Office Visit: Quarterly office visit required (travel expenses to be borne by the employee)
Experience: 1-2+ years in Accounts Receivable, Credit Control, Collections, or Order-to-Cash (O2C) processes

Role Overview

We are seeking a detail-oriented and customer-focused Associate – O2C to manage end-to-end Accounts Receivable and Collections activities in a high-volume B2B environment. The ideal candidate will have experience handling US customers, strong communication and reconciliation skills, and the ability to drive timely collections while maintaining positive customer relationships.

This role involves managing customer accounts, following up on outstanding invoices, resolving payment-related queries, performing account reconciliations, and collaborating with internal stakeholders to ensure efficient cash flow management and adherence to collection targets.

Key Responsibilities

• Manage collection activities for assigned customer accounts and ensure timely recovery of outstanding receivables.
• Follow up with US-based customers through phone calls and emails regarding overdue invoices and payment commitments.
• Review and monitor aging reports, prioritizing collection efforts based on outstanding balances and risk exposure.
• Perform customer account reconciliations and investigate invoice, payment, and billing discrepancies.
• Resolve customer disputes and coordinate with internal teams such as Billing, Cash Application, Sales, and Customer Service for timely issue resolution.
• Maintain collection effectiveness and support monthly, quarterly, and year-end closing activities.
• Track and document collection activities, payment commitments, and dispute resolutions.
• Escalate high-risk accounts, aging concerns, and critical collection issues to management as required.
• Ensure compliance with company policies, internal controls, and process guidelines.

Required Qualifications & Skills

• Bachelor's degree in Commerce, Finance, Accounting, or a related discipline.
• 1-2 years of experience in Order-to-Cash (O2C), Accounts Receivable, Credit Control, or Collections.
• Experience interacting with US customers and understanding US business communication practices.
• Strong knowledge of Accounts Receivable processes, collections management, and customer account reconciliation.
• Experience in dispute management, deduction handling, and payment issue resolution.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities with high attention to detail.
• Proficiency in Microsoft Excel and ERP systems such as SAP, Oracle, Microsoft Dynamics, NetSuite, or similar platforms.
• Ability to work independently in a fast-paced, deadline-driven environment while collaborating effectively with cross-functional teams.)

How to Apply

Interested candidates can share their updated resume at:

[email protected]