Associate of Support

• At Strive Health, patients come first. We’re on a mission to transform chronic conditions by identifying risk earlier, coordinating thoughtful care, and supporting people through every stage of their health journey
• Our work reduces emergency visits, improves outcomes, and helps patients live fuller lives. You’ll work alongside passionate Strivers who care deeply about making an impact, show up for one another as One Team, and find ways to elevate the everyday
• If you’re looking for meaningful work where your contributions truly matter, you’ll feel right at home at Strive!
• Own complex support requests and incidents end to end in Freshservice, from triage and prioritization through resolution, communication, documentation, and closure
• Maintain accurate ticket data and SLA adherence
• Serve as an escalation point for issues that require deeper troubleshooting or cross functional coordination for our various toolings(Hardware, software, identity management, telephony etc)
• Create and maintain Freshservice workflows, forms and automations
• Identify recurring problems and lead support process improvements through root-cause analysis, knowledge articles, automation, request form enhancements, and clear, repeatable operating procedures

Benefits

• Health and Well-Being: We care about your physical well-being, so your insurance starts the day you join Strive.
• Medical, dental & Vision: We offer a variety of medical (HMO, PPO and HDHP) plans through United Healthcare and Kaiser, two dental plans and one comprehensive vision plan.
• Life & Supplemental Insurance: Strivers are provided 100% employer-paid life insurance, short-term disability and long-term disability coverage as of your start date. Additional supplemental insurance, including accident, life and critical illness, are available.
• Flexibility and Time Off: Transformational work takes high performance. We believe Strivers perform better when they are fully charged, so we provide flexibility to support your inner well-being.
• Hybrid-Remote Work: Our hybrid-remote approach ensures team members can work from home while collaborating in person when needed. Strive provides a full technology package and monthly technology reimbursement.
• Vacation Time: Full-time, regularly scheduled Strivers can use vacation time for travel, relaxation or volunteering.
• Sick Time: Life happens, so we provide up to two weeks of paid time off annually for illness, medical care, caregiving responsibilities and other types of emergencies.
• Well-Being Days: Annual Strive-wide well-being days off provide Strivers the opportunity to focus solely on their well-being.
• Paid Holidays: Annual Strive-wide holidays allow all Strivers to disconnect together to reflect and celebrate.
• Paid Leave: Our 12 weeks of paid birth giving leave and four weeks of paid bonding leave start day one. We provide a four-week paid sabbatical after five years to return recharged. In alignment to our mission, we offer a paid living donor leave if any Strivers choose to become a living donor.
• Retirement and Financial Planning: Strive provides a 401k with an employer match, access to the Best-Interest Advice program and our financial planning tools, Empower and SoFi.
• Employee Resource Groups (ERGs): Strive is dedicated to promoting a sense of community and at work. We currently offer Parents/Guardians/Caregivers, Strive Forward (LGBTQIA+), Underrepresented Minorities and Women & Allies ERGs.
• Mental Health Platforms & Employee Assistance Programs: Strivers have access to Headspace Care through Kaiser, Calm Health through both medical carriers and a full-service Employee Assistance Program.
• Family-Forming SUpport: Strive partners with Maven Maternity through UHC. Strivers enrolled in UHC gain access to Maven’s virtual platform designed to support women’s and family health. Maven provides personalized, on-demand guidance for navigating family-building, pregnancy, postpartum and parenting journeys.

Strivers enrolled in Kaiser will still have access to their Birth-Giving Support Program that includes prenatal care, labor and delivery support, postpartum and newborn care and additional services.

• Professional Development: Strive supports growth through annual professional development reimbursements, paid time off for clinical licensure requirements and tuition discounts through CSU Global.
• Employee Discounts: Strive offers Fetch for pet insurance since we know that your pets are part of your family. Strivers also enjoy PerkSpot for product discounts such as gyms and daycares near you, electronics, hotels and more. The best part? PerkSpot is customizable to your interests.- 2+ years combined of related education, certification, or work experience
• Efficient and reliable transportation, including an active driver’s license, allowing for travel across an assigned region to meet business needs
• Ability to travel and be on-site to meet business needs
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms
• High school diploma or GED equivalent
• A proactive, higher level mindset that looks beyond resolving individual tickets to identify recurring issues, automation opportunities, and process improvements
• Relevant experience in a rapidly changing healthcare or regulated environment
• Experience mentoring or coaching peers, sharing technical knowledge, and strengthening team capabilities through documentation and knowledge transfer
• Experience supporting Windows and macOS endpoints in a cloud first enterprise environment
• Associate/bachelor’s degree in relevant field(Information Technology/Computer Science)or relevant on the job experience
• Relevant experience with Microsoft 365, Entra ID, Intune, endpoint management, Freshservice, and telephony platforms such as Genesys
• Experience with Azure Automation, Powershell, or other languages typically used in automation