Associate - Office Technology Support

Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism IFS - Information Technology (IT)

Management Level Associate

Job Description & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

As an Associate,  

you'll

  work as part of a team of problem solvers, helping to solve complex business issues from strategy  

to execution.

  PwC Professional skills and responsibilities for this role include but are not limited to:

 

• Ability to investigate/troubleshoot technical issues and work with various support teams (regional and global) to  

  resolve them.

• Know how and when to use tools available for a given situation and can explain the reasons for this choice.

• Provide

    a broad range of technology support to PwC including end user and infrastructure support via both in person and virtual environments

• Document all user support tasks, including research and resolution in our incident management system

• Participate in Technology-driven projects at the regional and/or local level

• Use clear,  

  concise

    and grammatically correct communication, in a structured way, when connecting with others.

• Be proactive and able to practice agility when situations require

• Able to build/sustain both internal and third-party relationships

• Use feedback and reflection to develop self-awareness, personal  

  strengths

    and address development areas.

• Uphold the firm's code of ethics and business conduct

 

**Capabilities

:**

 

• Proficient in supporting enterprise applications such as Microsoft 365, Windows Operating Systems, Mobile  

  Operating Systems and VoIP/telecom technology

• Familiarity with video conferencing systems,  

  printers

    and peripheral device support

• Working knowledge

    of hardware,  

  software

    and network  

  troubleshooting

  , including  

  imaging and configuration of  

  laptops and mobile devices

• Capable of supporting onboarding and offboarding processes, including account setup and equipment provisioning

• Understanding of technology service management processes for ticket management and SLA adherence (ITIL will  

  be considered an asset)

• Customer focused with a continuous improvement mindset

• Confidence in ability to work in a highly technical and ever-changing work environment

• Complies with

    standard operating procedures and checklists in delivering quality solutions and  

  service

  .

• Adaptable and able to work within tight deadlines,  

  demonstrating

    flexibility

• Exceptional organizational skills and the ability to self-

  prioritize

• Strong diagnostic skills to  

  identify

    root causes and escalate unresolved issues to Level 2 or vendor support

• Strong client service focus in dealing with both external and internal clients, displaying an image of professionalism,  

  discretion,  

  integrity

    and tact

• Ability to  

  maintain

    and update IT Asset inventory in compliance with asset management policies

• Delivery quality education and training to users when necessary, using a variety of techniques and mediums

Education/Experience Requirements:

 

• Minimum of an Associate Degree in Information Technology (or higher)

• 1+ year of experience

    preferred

Required Skills

Optional Skills ABBYY FineReader PDF, ABBYY FineReader PDF, ABBYY FlexiCapture, Accepting Feedback, Active Listening, Application Maintenance, Cloud Infrastructure, Communication, Database Administration, Database Management System (DBMS), Database Performance Management, Database Repair, Database Server, Database System Backups, Database System Support, Database Tuning, Data Cleaning, Data Querying, Data Retrieval, Data Virtualization, Device Management, Directory Permissions, Document Processing, Emotional Regulation, Empathy {+ 27 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements 0%

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date September 30, 2026