Associate – Operational Excellence

Operational Excellence Team (OET)

Designation

Associate – Operational Excellence

Team

Operational Excellence Team (OET)

Reports To

Reporting Manager / OET Lead

Location

Bangalore

Role Summary

The Associate – Operational Excellence is responsible for tracking probationer training progress, process and sub-process proficiency, and overall skill development across teams. This role acts as the single point of tracking for training effectiveness, external training eligibility, and skill matrix maintenance, enabling data-backed decisions on workforce readiness and capability building.

Key Responsibilities

1. Probationer Training & Metrics Tracking

• Monitor probationers' training progress across assigned processes and sub-processes
• Track efficiency and proficiency levels achieved post-training
• Maintain a centralized tracker for training status, timelines, and outcomes

2. Soft Skills Training Tracking

• Log attendance for soft skills training sessions
• Capture feedback and evaluation scores from trainers and participants
• Identify gaps and coordinate scheduling of follow-up/refresher training

3. External Training Eligibility & Recommendations

• Track eligibility criteria for external training programs and certifications
• Shortlist and recommend eligible candidates to the reporting manager

4. Skill Matrix Management

• Maintain and update the skill matrix for all team members on an ongoing basis
• Flag skill gaps and cross-training needs based on matrix data

5. Reporting & Analytics

• Prepare regular (daily/weekly/monthly) reports on training status, efficiency trends, and skill coverage
• Present dashboards and summaries to leadership as needed
• Support audits or reviews with accurate training and skill documentation

Skills Required

• Strong proficiency in Excel/Google Sheets (pivot tables, dashboards); Power BI/Tableau is a plus
• Good understanding of training processes and performance metrics
• High attention to detail and data accuracy
• Basic stakeholder coordination and follow-up skills
• Strong reporting and presentation skills

Qualification

Graduate (any discipline). Prior experience in L&D coordination, quality/process teams, or MIS/reporting roles is preferred.