Associate Operations & Quality Coordinator

Associate Operations & Quality Coordinator

Sync Technologies | Sydney, NSW | Full-Time | Hybrid

Are you an organised, detail-driven person looking to build a genuine career in operations? Sync Technologies is looking for an Associate Operations & Quality Coordinator to join our growing team in Neutral Bay.

This is a fantastic entry-level opportunity to learn the fundamentals of operations coordination and quality control in a real, client-facing business. You'll work closely with our Operations & Customer Success team to help coordinate, process, quality-check, and deliver scanning and data projects in line with our Service Level Agreements (SLAs). No prior industry experience required — full training and support will be provided.

About the Role

You'll play a supporting role in maintaining quality and consistency across our client-facing operations, learning the full process from intake and coordination through to final delivery — with guidance and oversight from experienced team members. It's a fast-paced, varied role that will give you hands-on exposure to how a real operations function runs day to day. No two days will be the same, and you'll be supported to grow into greater ownership as you build confidence and experience.

What You'll Do

• Operational Support – Assist the Operations team, stepping in wherever needed to help maintain workflow continuity.
• Job Coordination – Help schedule, track, and update the status of scanning and processing jobs to support internal and client SLAs.
• Quality Control – Review processed data and visuals for accuracy, completeness, and consistency, escalating anything uncertain to a senior team member.
• Process Delivery – Support the coordination and finalisation of completed jobs, ensuring correct documentation and labelling ahead of client delivery.
• Issue Resolution – Learn to spot workflow or quality issues early and flag them promptly.
• Continuous Improvement – Share observations and feedback on recurring challenges as you learn the operation.
• Customer Experience – Help maintain a professional, reliable standard across all touchpoints.
• Cross-Team Collaboration – Work alongside operations, product, tech and sales teams to support seamless project delivery.

What You'll Bring

Essential:

• Strong organisational skills and attention to detail
• Willingness to learn and follow structured processes accurately and consistently
• Ability to manage multiple small tasks and prioritise, with support from senior team members
• Good written and verbal communication skills
• Comfortable with computer literacy tools (Google Workspace, Microsoft Office, or similar)
• A proactive, can-do attitude and comfort asking questions in a fast-paced environment

Desirable (not essential):

• Some prior experience in operations, retail, administration, customer service, or a quality-related role or internship
• Exposure to digital workflows, data handling, or scanning/processing software
• Interest in or exposure to SLAs or structured service delivery frameworks
• Currently completing or recently completed a relevant qualification

The Details

• Hours: Full-time, Monday–Friday, standard business hours with flexibility to manage workload peaks
• Location: Hybrid — minimum 3 days per week in our Neutral Bay office, remaining days flexible
• Setup: You'll need a reliable internet connection and an ergonomic home office setup for remote days

Ideal Candidate

You're a reliable, organised person early in your career who enjoys structure, process, and teamwork. You're eager to learn, comfortable asking for help, and take pride in getting the details right. You're confident stepping in to support different parts of the operation as needed, and you're looking to build a genuine foundation in operations coordination — with real room to grow.

To Apply

Please submit your resume along with a note describing why you've chosen to apply for this role at SyncTech specifically.